Ted Hamlin Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

San Mateo, California, United States

-In charge of making sure all laptops (Win and Mac) get imaged and deployed to our new hires each week at Snowflake.-Deploy and maintain various accounts for users and make sure they are assigned to the appropriate groups required by their department.-Troubleshooting any hardware or software issues users may have.-Both onsite and remote IT assistance.-Genius Bar-Zoom room management and upkeep.

San Francisco, California, United States

-Full time Genius Bar specialist.-Face to face interaction with hundreds of end users monthly.-Computer imaging for Mac and Windows.-Software, hardware and networking repair.-Account set up and migration.-Computer management in an active directory environment.-Data back up and restoration.-Detailed documentation of complex processes.-Worked with engineering team to test automated win 7 to win 10 upgrade and software installations.-Virus scanning and removal.-Worked with every IT department within Sephora, actioning any number of items they required me to action.

Palo Alto, California, United States

-Technical support and customer service onsite and remote via phone and Bomgar.-Multiple computer deployments a week.-Computer imaging for Mac, Windows and Linux.-Multiple remote software support sessions a week.-Queue management including tagging and triaging of tickets.-Computer management in an active directory environment.-VMware installation and management.-Node creation and modification.Involved in special projects on how to resolve more tickets remote.

South San Francisco, California, United States

- Technical support and customer service via phone in a call center environment. - Strong knowledge of Google Suite: Gmail, Calendar, Sheets, Docs, Hangouts. - Strong knowledge of Microsoft Office: Outlook, Excel, Word, Powerpoint. - Expert knowledge of Genentech specific websites and applications.- Expert Knowledge of Genentech specific device setups for Mac OS, Windows, and iOS.- HPSM ticketing system experience. - Knowledge of networking and network troubleshooting. - Authoring and editing of knowledge base articles (Current Knowledge Base Subject Matter Expert). - Pilot testing of new images of Windows for PC’s and Pilot testing of El Capitan and Sierra for Mac. - maintenance, upgrade and repair knowledge for PC and Mac systems.- Posted technical updates to community pages on a regular basis. - Participated in process improvement initiative.

Tracy, California

As a General Manager:-Performed daily upkeep and maintenance on network systems and all devices-Provided exemplary customers service-Provided an example for 10+ employees I managed to follow-Managed 20+ accounts and kept all of our systems up to date-Performed basic management processes throughout the day such as scheduling and disciplinary actions when needed-Interviewing / Hiring-Used my sales ability to create a highly profitable environment for the owners of the business.

Turlock, California

Lab tech