Ted Hernandez Email & Phone Number

Carrollton, Tx, Us

Global Choice Moving is a Family-owned moving company and headquartered in Dallas, providing top-quality moving services of virtually every kind. We offer personal, friendly service that the large, corporate chains do not have, while still maintaining the same level of professionalism and courteousness. We have been serving clients throughout the great state of Texas, and we successfully are looking to complete over 5,000 moves a year in 2016.We specialize in both residential and commercial moving, including apartments and homes, as well as businesses. We pledge to handle all of your belongings with the greatest care, using special equipment that is designed to keep your furniture safe. Global Choice Moving can provide access to replacement cost protection.Our first-rate services include quilt-pad wrapping of your furniture, disassembly and reassembly of the same and the allowance to leave clothing in your dressers. We provide white-glove service at its finest. Take advantage of our pristine packing and unpacking services or opt for do-it-yourself packing. We work hard to understand your moving needs before ever lifting one box.

The Apartment Movers The Apartment Movers have been and are growing into the challenges that face the moving industry and movers in general. Since 1979, The Apartment Movers have worked to improve the quality of local moving for all moving customers whether they needed apartment movers, home movers, office movers, local movers, or interstate movers. Despite the reputation of some movers, The Apartment Movers have become known among movers and those moving as the biggest name in small moves. Moving customers in the Dallas, Fort Worth, Houston, Phoenix, and Tampa Bay areas taught The Apartment Movers how to move customers efficiently and become the leading mover for apartments and rental housing. • Strategically recruited, trained, coached and directed a team of 35 inside sales representatives responsible for moving customers.• Directed the development of integrated marketing campaigns incorporating direct mail, social media, telemarketing, field marketing, and field sales using a closed loop lead process.• Spearheaded the development of significant new business streams by pursuing leads identified by customer service, upselling web customers, and executing outbound campaigns targeting prospects that model our best customers.• Established a “Winning Culture” across the organization with improved employee communications, increased ownership and accountability, performance incentives, and recognition programs, raising the employee satisfaction index.• National fleet and personnel allocation, maintenance and arrangement to ensure conformity with applicable state licensing and standards.• Daily monitoring of usage, treatment, geographical placement and allocation of company fleet and personnel resulting in an increase of company (ROI), and decrease in company maintenance and outsourcing expenditure.

SMART SYSTEMS of AMERICA is a leading smart home and smart business technology provider. We create the simplest and most affordable smart home and business solutions complete with security and surveillance, automation, energy management and other related products and services for our customers across the country. OUR MISSION is to help create smarter homes and small businesses by combining the latest technology products and services into a single interface to simplify your life while saving you time and money.OUR HIGHEST PRIORITIES are our relationship with our customers, our employees and partners, and the community as a whole. We pride ourselves on providing the highest level of service and support and always strive to exceed expectations.

Diemen, Noord-Holland, Nl

• Worked with ADT Director to go in and transition all ADT recruiters and implement Randstad teams.• Established a recruiting team in 5 different contact sites nationally as well as recruiting/staffing procedures. • Traveled to each site (ADT) and trained recruiters; implemented new hiring practices; attended job fairs.• Implemented social networking and innovative recruiting practices to expand pool of talented candidates. • Maximized key candidate channels and sources: target company research, industry associations, alumni groups, online resume mining, third party candidate generation firms, niche postings, social media, etc. • Conducted training on sourcing techniques and educated on passive sourcing via social networking.• Led implementation of website optimization strategies through search engine and social media sites.• Met with all levels of hiring managers to make sure campaigns were successfully meeting their needs.• Performed detailed research on development of new testing for all candidates (assessment and behavioral). • Recruited candidates that reflected the growing diversity of communities and the global marketplace to expand efforts to understand, value, and incorporate differences to help stakeholders realize their potential.

Los Angeles, Ca, Us

Payment Systems Corp is a credit card processing and financial services firm with seven locations nationwide in Los Angeles, San Diego, Dallas, and Orlando, FL. Offering merchant services, hardware and software solutions, EMV and NFC technology, POS systems, website integration, gift cards, check services, private label cards, and PCI compliance products to businesses.• Coordinated with CEO and President to grow the company from mid-size business to a large corporation.• Adopts innovative strategies in implementing the training program for the Staffing/Recruiting department.• Forecasts hiring needs for call centers while working with HR by implementing policies and procedures.• Responsible for adding programs for department, including Salesforce and Taleo to maximize productivity.• Manages HR responsibilities while developing and implementing established HR goals and strategies that serve to attract and retain premier and diverse talent for successful integration of company strategies.• Recognizes HR issues and follows-up with business partners on suggestions for improvement or change.• Contributes a high level of call center HR knowledge and accountable for new talent acquisition strategies.• Utilizes new technology efficiently while coaching and developing others to help influence service strategies.• Uses exceptional people skills, customer service ability, and HR problem-solving know-how to retain key employees by helping them to discover the high value of career and employment opportunities.• Coordinates the overall process of hiring and termination, corporate training, and staff development. • Maintains employee personal records, compensation, benefits, recruitment, and regulatory compliance. • Conducts data verification activities as well as employee performance reviews and recognition activities.• Provides guidance to call center on emerging human resource issues and benefits administration needs.

• Responsibilities included bringing forth new accounts and sales to ensure an increase in profitability. • Demonstrated ability in building and training a new sales staff with unique sales points and strategies.• Successfully achieved maximum sales profitability in highly competitive industries and led significant growth of profits for services provided in all market categories against large Fortune 100 competitors.• Coached Owner on internal company dynamics and steps for developing business and marketing plans.• Devised strategic marketing and sales plans to improve revenues, market share, as well as profitability.• Interacted with CEOs and top executives from various Fortune 100 companies through networking events. • Met established goals ahead of schedule and assisted in strategic direction of business development.• Opened channels of communication and encouraged staff to take an active role in team development.• Consistently played key role in business development, branding, planning, and marketing campaigns.• Set aggressive goals to challenge sales team to exceed company targets and to improve revenue growth.• Developed innovative marketing strategies, and managed implementation to increase market share.

• Managed the operation of Inbound/Outbound Call Center for nationally syndicated radio personality.• Implemented new metric system for all customer service representatives (attendance, QA, performance).• Trained all customer service representatives how to deliver call center etiquette. Upgraded call center with a new software that provided tools to manage listeners, cruisers, money, and documentation.• Worked closely with Human Resources in placing new policies and procedures within the call center.• Traveled as necessary being diplomat to introduce myself as the newly appointed Call Center Manager.• Delivered statistics to the Travel Director and CEO. Handled all escalated complaints and billing issues.• Monitored staff and program effectiveness to ensure Fantastic Voyage Cruisers received quality service at limited costs and free of liability by collaborating with board of directors to establish and implement policies and long-term plans for the Tom Joyner Foundation. Forecasted call campaigns (inbound/outbound).

• Managed clients for Addison, TX and Chandler, AZ (Phoenix) territories while bringing in new accounts.• Served as the Liaison on behalf of ASAP with all clients. Implemented new policies and procedures.• Promoted from Call Center Manager into 3 other positions due to dedication and outstanding performance.• Distributed monthly reporting for each region that provides a snap shot of how performance compares to the other divisions in the company. Negotiated with largest client while working on infrastructure. • Trained temporaries on call center etiquette while overcoming objections and interviewing practices. • Hired as an On-Site Call Center Manager with responsibility for – handling a team of 175 employees.

Dallas, Tx, Us

• Managed and motivated a team of 4 Supervisors, 70 Settlement Advisors, and 2 Program Specialists.• Hired to map and structure call center from 0 to 300+ employees made up of many different departments.• Traveled throughout the country to win over law firms, and maintained a relationship for the same common goal “Pay Debt”. Negotiated new contracts with Attorney firms on debt settlement payout.• Broke numerous company records and took call center floor from settling $300,000 to $4,800,000.• Coordinated closely with the CEO and COO as debt settlement laws were brought into the existence.• Resolved team member issues/problems in a positive and confidential manner by treating all team members fairly and with respect by being available and approachable to discuss possible concerns.