As the founder and president of Fixed Ops Roundtable® and Center for Performance Improvement®, I am passionate about creating and delivering innovative solutions for the automotive industry. With over 4 years of experience in organizing and hosting Fixed Ops Roundtable®, I have established the fastest-growing event for fixed operations professionals, attracting hundreds of attendees and speakers from leading OEMs, dealerships, and vendors. I have also been a five-time speaker at the NADA Show, sharing my insights and best practices on customer experience, sales process, and field training.With over 42 years of experience in leading change including at the Center for Performance Improvement®, I have helped numerous clients improve their customer satisfaction, retention, and loyalty, by providing customized training, coaching, and consulting services. I have also developed and implemented modern fixed ops sales processes that have increased revenue, profitability, and efficiency for my clients. I am a certified "Train the Trainer" and field training authority for several OEMs, delivering high-quality and impactful training programs across the country.