Ted Johnson Email & Phone Number

Murrieta, Ca, Us

Dublin, Ca, Us

• Oversee the overall operations in a single store location, provide guidance to staff, and function as a liaison between upper management and frontline employees. Maintain focus on achieving business objectives and consistent lofty standards.• Create, plan, and execute processes to improve on all opportunities surfaced from weekly KPI reports. • Established an environment of growth potential for leaders and hourly associates. Actively Involved in the creation and execution of all employee IDPs. This results in several high potential leaders for the company. • Ensuring elevated levels of guest satisfaction through excellent service, store appearance, and strategic merchandising.Highlights: I have taken my store maximum of five strikes to a one strike store in less than 1 year and maintaining results to current day. These categories include Sales; up 3%. Shrink; cut by 50%. Profitability; 1035 to plan. Improvement also in Guest satisfaction, Cashier performance, Sales to Budget, Receiving productivity and Turnover (down from 177% to 40%)

• Developed this business from the ground up. Opened in Summer 2014 and remains open today. Business has grown at an approximate year over year rate of 20%. As well 90% return repeat customer rate and a perfect five-star yelp rating• Oversee and execute all the operational needs of an innovated small business franchise. With an emphasis on outstanding customer service and exceptional craftmanship. Business has now stemmed into repairs and restorations with massive growth opportunity• Created Website, designed marketing plan, and executed financial management strategies with an emphasis to stay under 2% advertising cost. Currently marketing and advertising cost are 0.25% from revenue • Stabilized business and growth. Now independent of me and operated by family members

• Authority over the compliance and effectiveness of all Asset Protection Shrink programs and activities within 10 district and 82 stores throughout southern Ca. Efforts resulted in shrink reduction in 100% of all assigned stores. 4.7% to 2.32% shrink reduction. • Trainer and co-creator of the company’s high Shrink stores focus program. Successfully implemented and taught shrink reduction to Focus stores and leadership throughout the organization. Program resulted in 100% shrink reduction in all Focus store locations. Including stores that had negative sale comps. 95% of these stores reached goal at their next inventory and were permanently removed from the focus program.• Manage the investigations of all major crimes and criminal activity. Recognized as a top producer of case resolutions year over year. 99% successful admission rate. Seen as an expert advisor/mentor in the field of interviewing and Interrogation. • Worked and partnered with Regional Directors to analyze poor operational processes. Created new methods that improve efficiency and Profitability. Programs include the development of a new Waste and Disposal program that achieved massive shrink reduction in each of the assigned stores. Moreover, the improvement of in stock integrity.• Develop and ensure strong relationships partnerships and communication skills at all levels of the organization to include Corporate/District/Store/Operations as well as other Loss Prevention/Safety Industry professionals. Develops strong relationships with community leaders, local law enforcement, Doctors, and local prosecutors for those geographic areas within the assigned market.

Atlanta, Georgia, Us

• Fully responsible for all Operational processes and Asset Protection functions in districts throughout the Pacific South. Provided year over year shrink and accident reduction. Achieving shrink goals 6 out of 7 years. Recognized and rewarded as one of the company’s foremost expert in Shrink reduction and operational excellence. • Organized the strategy of on staffing and placement of high potential individuals. This included the hiring of Asset Protection Multi Store Managers and in store Operations Managers. Several of these leaders are now high-level executives in multiple fields within The Home Depot. • Managed In-Stock integrity and served as a liaison between the stores, Buyers and the Distribution centers. Reduced and maintained less than 200 outs per location weekly from inventory levels over 175K.Researched competitive market to establish new strategies in Marketing and Customer service. Recognized as Entrepreneur of the year in 2012. • Establish Focus programs for higher risk and operationally troubled stores with an emphasis on a timely recovery. Program successfully reduced shrink in 100% of stores on the program.• Reduced cost of General Liability claims as well as Workers Compensation incidents. Established recognition programs in each store that reward positive behaviors and days without an accident. Undeniably creating a culture of in store safety for associates and customers. Consistently led the Region and top 10% of the company as the safest district.• Methodically monitored districts / stores P and L’s. Formulating Financial strategies by store to solve expense issues and realign the stores to these strict expectations. Campaign for plan changes based on unrealistic goals or uncontrollable / foreseen events. Deep Dive and identify underlying issues that are causing out of line expenses. Leverage other lines to achieve overall success. My efforts have gained trust with management and have frequently resulted in improved profitability.

Atlanta, Georgia, Us

THE HOME DEPOT REGIONAL DIRECTOR OF ASSET PROTECTION • Oversee and responsible for the Asset Protection Dept. for The Home Depot’s Pacific South Region. Including Hawaii and Guam. Directly responsible for Shrink, Safety (WC, GL and OSHA), Environmental compliance and physical security. • Meticulously Hire, Train, Develop and Manage all District Asset Protection Manager in the region. Recognized as the top performing team in the company. • Oversee and manage all internal and external theft investigations suspected unethical conduct accidents workplace violence fraud waste or abuse to ensure that activities are conducted within the framework of established departmental investigative policies and protocols. Prepares and ensures that results of all investigations are documented professionally in reports according to departmental standards.• Built relationships while working side by side with Regional Vice President, as well all Regional level Directors to give and gain support of important programs and agendas. Many programs adopted by the company and remain an official Program to this day. • Work directly with Corporate leadership to create yearly budgets and goals. Present results of any proof of concept programs and provide statistical evidence to move forward or discontinue. Helped to rewrite and redirect specific store controllable expenses versus the General Fund. • Directly responsible for the creation and management of the Regions Organized Retail Crime department. Triumphantly recruited and hired high level individuals that had immediate impact and results within the ORC community. With multiple case resolutions that bordered or exceeded millions of dollars. • Represented and presented Regional Asset Protection Business reviews to high level executives as well as company Board Members. Provide commentary and opinion on points of interest during executive meetings and store visits.

Atlanta, Georgia, Us

Provided all direction over Shrink and Safety standards in 10 to 15 Home Depot Stores. Directly responsible for year over year shrink reduction. As well minimize and improve year over year all customer related accidents and associates injuries. Establish positive safety programs that involved every associate and recognized excellent results. Identify trends in stores that warned us of shrink exposures. Present these to RAPM with suggestions to improve or eliminate the risks. Oversee the districts P and L and present quarterly analysis of opportunities to RAPM and RVP. Represent District Manager in simi annual business reviews where Shrink and Safety became the emphasis. Responsible for the management of all AP associates including Asset Protection managers and Asset Protection investigators. Write and deliver yearly and Bi Yearly reviews and establish independent development plans for Hi potential or poor performing associates. Attend regional strategy meetings and provide suggestions of improvement in the topics critical importance. Leadership member over the companies emergency response team where I and the other members of the team would expedite immediate response to national disasters. This would include Myself leading teams into the disaster areas to assist in store rescue and community support. Our support was used in the past Hurricanes, Fires and earthquakes.

Us

As a Field Asset Protection Manager, I was assigned to 4 to 7 store where I managed a staff that included the AP Manager and Agents. Drive shrink management and shrink reduction by ensuring:• Physical security standards were met every day. • Driving down shoplift activity through AP team productivity and Law Enforcement partnerships.• Aggressive Internal Investigations.• Team Member awareness and knowledge. Constantly improving customer service.• Build Partnerships with store management and district leadership.• Execute flawless Inventory preparation and counts.During my time as a Field AP Manager I consistently lead in Shrink Reduction; Internal Case resolution as well Shoplift and Organized Retail Crime Groups. I am also proud of the many that I managed that went on to be successful Asset Protection Professionals.