Theodore Karlsen Email & Phone Number

We specialize in taking cutting edge benchmark management ideas like those coming from TED Talks and implementing them for your business. Experienced consultants and Organizational Development experts work with customers from Automotive, Banking, and Technology Companies to get dynamic results. Consulting ranges from design and implementation of processes, developing new franchised points including build out of facilities, building variable and fixed departments, training staff, building specific action plans for dealerships including KPIs for accountability, training managers, building Internet Departments, optimizing web sites to increase sales, teaching staff to master Google analytics, improving social media effectiveness, training managers to increase their sales and turn rates based on scarcity data, teaching strategies to increase Service and Parts business, increasing CSI, increasing closing ratios, training on best practices follow up, and recruiting staff. For Banks & Finance companies set up and use digital technology for delinquency scoring and buying loans, and for Tech companies built CRMs, AI, and improving user interface and design.

A major consulting project, career highlight, and hard fought success. After starting as consultant asked to take on the role of GM to overhauled variable, fixed operations, and accounting to increase profitability in all areas. Extensive training of managers and staff, developing clear processes based on KPIs, helped this dealership’s team to dramatically shine and succeed. Extensive focus on P&L, accounting, and expenses. This year long project successfully took a dealership several million dollars out of trust, suffering from past mismanagement back into solvency, profitability, and out of bankruptcy. Made acting dealer principle as a requirement of manufacturer.

• Embedded and enforced Key Performance Indicators (KPIs) to ensure continued improvements in performance, sales, operations, business development and financial management throughout the network of 300+ providers.• Launched innovative branding and marketing campaigns, elevating customer satisfaction levels, raising awareness of new products and services, and promoting customer retention.

Houston, Texas, Us

· Managed 20 dealerships covering 3 states encompassing over 20 General Managers, 197 Managers, 542 sales representatives, and 397 parts and service staff, garnering the lead in sales, CSI, closing percentages, profitability and market penetration by 42%.· Created corporate wide comprehensive strategies including full integration of Operations, Sales, Marketing, and Digital/Internet Implementation. Established measurable KPIs and elevated customer satisfaction indexes positioning the company for increased growth and capitalization of new market penetration opportunities. · Optimized sales structure and marketing strategies increasing market expansion from $2.5 Million to over $30 Million in variable net profits within four years.· Expertly ramped up daily operations, reinvigorating business processes and developing differentiation strategies resulting in an increase of Internet sale closing rations from 7% to 17%.· Led 7 dealerships with failing CSI ranking scores 60% below national average to ranking in the top 4% nationally for customer satisfaction. · Developed a strong professional development program that sourced and nurtured management and sales talent that appealed to market demand.

Us

· Led Digital Marketing and Sales for 12 auto dealerships and 2 motorsports dealerships.· Maximized profitability and increased competitive edge, elevating sales for two of the largest Ford Internet Departments within North America. · Skillfully enhanced customer touch-points while training sales team on customer oriented service practices.· Leveraged the power of internet keyword advertising and re-branding to skyrocket internet sales, throughout 11 stores, from 340 units per month to 1,080 units per month generating $3.2 million in gross profits per month.· Improved forecast accuracy and optimized qualified leads, increasing closing ratio from 6% to 14.5% in a year and achieving the highest monthly group average of 18.3%.

· Full P&L and operations responsibility and oversaw total welfare of staff, customers, and investors.· Created, developed, and executed an innovative, one of a kind, internet based, automated loan approval & processing system now used nationally. · Negotiated and closely worked with Federal and State regulators & legislators, several kinds of specialized attorneys & accountants, Texas Auto Dealers, CUNA, TCUL, and credit rating agencies. · · · Started with $3.5 million in seed money and built the company, from the ground up, to generate over $50 million in loans per month today. · Hired and trained staff for over 75 locations and set up processes to ensure successful national expansion.

Ma, Organizational Development

Ba, Business Administration

Certificate In Human Resource & Employment Law

Certified And Graduated From Lexus General Management School