Digital eCommerce Product Manager supporting Omni Projects, Services and Specialty Selling.

As a Senior Manager at CapTech I helped clients deliver results against some of their most complex business and technology initiatives. I provided leadership and coaching to cross-functional delivery teams to drive impactful business outcomes. Developed integrated IT project plans to establish, monitor, manage and report key milestones and deliverables. Influenced at all levels of the organization. Supported the triage and resolution of critical project issues and scope changes. Applied ​Agile values and principles for an organization transitioning to Agile Delivery methodologies. Assisted in account management activities, project staffing and management of client contract and change orders.

As a Product Manager at a leading multinational hospitality company and serving on the Loyalty & Partnerships team, I led the strategic roadmap, development, and management of solutions that enhanced the guest experience beyond the hotel stay. My primary area of focus was on IHG Trip Extras, a custom digital platform that connects hotel loyalty members and guests to complementary travel products from leading global providers offering car rentals, tours and activities, local dining, food delivery and other value-added services. I was responsible for delivering product revenue and loyalty contribution results and worked closely with our vendors and marketing teams to continually monitor and optimize product performance and conversion. My goal was to provide relevant and timely products to amplify the guest stay, increase guest engagement with our loyalty program, enhance the value of IHG’s direct booking channels and generate ancillary revenue.

Serving as the project management lead and SME for Guest Products and Partnerships under Global Sales and Marketing, I had responsibility for portfolio management and project delivery within the department. I managed internal and external teams and stakeholders to coordinate, collaborate and deliver on global development projects for the purpose of driving over $400M in annual ancillary revenue. In this role, I also helped develop the department’s project management methodology and best practices.

At GPC, I managed ecommerce projects for the NAPA auto parts brand, a leading distributor and retailer of automotive replacement parts and accessories. One of my largest projects involved development and delivery of the PartsPro Search Engine, a next generation online automotive parts catalog. The product launch included integration with Point-of-Sale systems and deployment to over 6,000 retail locations. My scope of responsibilities included support for B2C and B2B eCommerce websites and mobile applications. I was also involved in process improvement initiatives, application development (website, mobile, POS, catalog), quality assurance and performance testing, multi-channel software deployments (consumer, business and retail stores), ongoing operational support and new infrastructure build-outs (locally hosted, colocation and cloud).

On a contract assignment, I led and managed a distributed technical development team of onshore and offshore resources to deliver enhancements to the HomeDepot.com retail website.

Autotrader.com is a leading online automotive website with over 17M unique visitors per month. I had responsibility for leading and directing enterprise-wide project initiatives to include development and delivery of the new Autotrader.com home page and site redesign project - the first successful update of the site in over 7 years. In addition, I successfully delivered several critical projects for the Autotrader.com website including development of a global keyword search feature, advanced filter capabilities, and multimedia and video enhancements. I subsequently managed an annual budget of over $1.5M to support enhancements and operations for Autotrader's Trade-in Marketplace (TIM). This web-based product accounted for $36M in annual revenue and was a key growth driver of new sales revenue.

Macquarium is an Atlanta-based user experience firm and full service interactive agency that specializes in the design and delivery of digital products. As Senior Project Manager, I worked with the firm's clients to deliver engaging online solutions in a fast-paced, creative agency environment. I led and facilitated the turn-around of a troubled $1M+ project by controlling scope, schedule and cost and consistently delivering to the expectations of a Fortune 50 client. As one of the senior project managers at the firm, I contributed to the overall project management practice while serving as a role model and mentor to junior project managers.

Harbor Payments was a small Atlanta-based technology start-up firm and provider of e-invoice and e-payment solutions. The Harbor Payments business was acquired by American Express.At this start up, I wore multiple hats to include managing the product roadmap and product development for a SaaS application that provided electronic invoicing and payment disbursement solutions for accounts payable organizations. As part of my scope, I managed schedule, cost, and technical performance for a multi-million dollar development effort to re-brand the solution for American Express and integrate the product with SAP R/3 and American Express credit authorization and processing systems. I also managed a team of Business Analysts who supported this and other products.

EIM is a veteran-owned small business delivering complex business and information technology solutions to the U.S. Government, Department of Defense, Military Services and Civil Agencies.I supported the Principal Program Manager in managing staffing, schedule, cost and performance on a $67M program for the U.S. Army with target cost avoidance of over $1B. The program utilized an enterprise COTS content and document management product to automate the complete life-cycle of Army forms and publications in support of the Army's Lean Six Sigma initiatives. As part of this effort, I directly lead the transformation of several administrative processes to include managing a team that designed and implemented automated, web-based forms and publications. Additionally, I coordinated the deployment of an Army-wide electronic signature solution and the conversion of over 35,000 documents to an XML-based electronic forms format.

As a Technical Sales Consultant for a national telecommunications company specializing in Voice, Conferencing, Data and IP Services, Internet Access, VoIP, Hosting, Managed Networks and Premises Equipment (CPE), I provided technical sales support to account teams during the sale and delivery of business voice, data and other services. My responsibilities included contributing to the development of sales proposals and managing all details of post sale implementation. I was a key contributor to the Atlanta sales organization - consistently ranked in the top of the company for new sales revenue and achievement of monthly quota.

At BellSouth, I supervised a team that installed and serviced digital and optical telecommunication facilities for residential and business customers. I managed all operational, administrative, safety, training, and budgeting tasks for a team of up to 20 technicians and a fleet of over 20 vehicles. This included scheduling, utilization, and payment of support contractors.

As a Big 6 consultant, I worked onsite and facilitated sessions with clients to capture business requirements and functional system specifications. I would also work to configure the Enterprise Resource Planning (ERP) software to align application functionality with those client requirements. The majority of my project work included implementation of a customer care and billing module for a major California-based insurance provider.

I served in numerous leadership positions as a combat arms officer on active duty in the United States Army.