Ted D. Lauer Email & Phone Number

I am a talented Information Systems professional with support and programming background. I have performed Windows migrations for several companies, mentored internal and external help desk associates, and provided Knowledge Base documentation for technical reference. I am client-focused and have extraordinary attention to detail. (Note: This entry is for most recruiting professionals who exclusively use the Current Job Title box to search for candidates.)

Cleveland , Ohio, Us

Performed PC refreshes by imaging replacement computers with fresh Windows installations and applicable software. • Imaged/installed Windows 10 on new and used computers using PXE Boot-to-NIC technology. • Provisioned applications via Microsoft System Center Configuration Manager (SCCM) and ensured operation.• Shipped and deployed new computers and provided initial instruction, configuration and troubleshooting.

New York, Ny, Us

Performed PC refreshes by imaging replacement computers with fresh Windows installations and applicable software. Provided second-tier support of computer systems with a high level of customer service to a nationwide corporate internal client base during Windows 10 upgrade period.Imaged/installed Windows 10 on new and used computers using PXE Boot-to-NIC technology. Provisioned applications via Microsoft System Center Configuration Manager (SCCM) and ensured operation. Transferred and verified corporate users' profiles, settings and custom files to new systems. Deployed new computers and provided initial instruction, configuration, and troubleshooting remotely.

Cleveland , Ohio, Us

Performed PC refreshes by imaging replacement computers with fresh Windows installations and applicable software. Provided second tier support of computer systems with high level of customer service to Key's corporate internal client base during Windows 10 upgrade period.• Imaged/installed Windows 7 and 10 on new and used computers using PXE Boot-to-NIC technology. • Provisioned applications via Microsoft System Center Configuration Manager (SCCM) and ensured operation.• Transferred and verified corporate users' profiles, settings and custom files to new systems.• Shipped and deployed new computers and provided initial instruction, configuration and troubleshooting.• Reclaimed $10,000 in tax-deductible donations from discarded equipment.

Cleveland, Oh, Us

Provided nation-wide residential, commercial, and land management user base with local and remote hardware and software technical support and service while maintaining detailed ticket-based tracking documentation in Altiris and ServiceNow.• Replaced/upgraded end-of-lease computers and peripherals for corporate end-users ensuring maximum retention of information and minimal downtime. • Installed and monitored software using Microsoft System Center Configuration Manager (SCCM).• Created and updated company’s Knowledge Base for technical reference.• Provided support and served as administrator for SharePoint.• Windows 7 Migration Project Lead Technician; oversaw on-site technicians then handled project completion, eliminating the need for additional contract staff resulting in cost savings.• Mentored Support Desk Tier 1 analysts, identifying areas for additional training.• Identified need for new provider of Tier 1 service. Oversaw transition of new Tier 1 staff at remote location; onboarded and provided orientation to entire team.• Supported Outlook, including multiple updates and porting of custom configurations.• Attended HDI annual conference, receiving additional training and updates. Provided updates to colleagues.

Us

Spent a day as a paid extra in six shots for Captain America: The Winter Soldier.

Solon, Ohio, Us

(Contract Assignment through AREA TEMPS)• Coordinated and performed client-server software installations, upgrades and trouble-shooting via phone and remote internet control for vehicle GPS tracking customers.• Programmed interface and reporting enhancements to their web, client and server applications resulting in greater customer satisfaction.

Aurora, Oh, Us

(Contract Assignment through AREA TEMPS)Designed, developed and maintained twelve consumer-based internet sites (foreign and domestic).• Utilized HTML, CSS, CGI and JavaScript ASPs for product display, sales and ordering.• Ensured each page was error-free and coded for maximum load speed.

Cleveland, Ohio , Us

Designed, developed, programmed and maintained many Internet and corporate-wide Intranet sites and integrated applications.• Utilized HTML, DHTML, XHTML, CSS, and ASP with VBScript and JavaScript, on NetWare & NT-based network for multiple facility cross-departmental use.• Designed, programmed and maintained Visual Basic database and e-mail front-end applications for management and executive reporting using Visual Studio .NET.• Provided Help Desk-type support to end users.

Bachelors, Computer & Information Science

Associates, Information Systems - Programming

Education record