Talented IT Support professional with programming background and a recent focus on OS migrations. Client-focused and extraordinary attention to detail. Performed escalated callbacks to customers, assisted with internal help desk for associates. Adept at managing many priority tasks. Competencies include:• Equipment Repair / Replacement• Web Development• Programming / Scripting• Online Knowledgebase• Customer Satisfaction• Documentation / Research• Remote Collaboration Tools• ServiceNow / Ticketing Software• SharePoint Administration• Multimedia Editing• Data Analysis• End-user Training• Support Analyst Mentor• Mainframe• Microsoft Office• Installation / Upgrades
Listed skills include Active Directory, Troubleshooting, Help Desk Support, Windows 7, and 53 others.