Director Software Quality Assurance (SQA); Director Client Services, Head of Project Manager Office (PMO) and Client Relations expert with 18+ years in software development and debugging including 12+ years defining and optimizing off-shore, local and multi-site testing, compliance, training and service strategies, processes, methodologies including AGILE driven functional execution, over-all system compatibility, localization and internationalization tests within schedule and within budget using 3rd party and internally developed tools. All quality deliverables based on best practice methodologies which include RUP, CMM and published ISO standards. Extremely strong, proven and verifiable track record in the development and maintenance of client relationships through client interaction and need assessment. Statement of Work (SOW) development and consistent, dedicated service along with quality deliverable products following appropriate stages of system test lifecycle. Expertise in the entire SQA cycle, including the creation of AGILE oriented test requirements based on product specifications and client interaction, project proposals including dollar estimates and scope of work, resource requirements, test plans, test cases and test matrices. Responsible for overseeing execution of tests, test scheduling, review and writing of defect reports, all KPI (Key process indicators) status reports, publishable final reports, and post-project analysis reports for local and offshore test projects.Hands on experience with application system developers and end users to design test cases that track to both regulatory and functional requirements and system integrations. Additional experience includes developing testing metrics, including usability test cases, performance and unit test strategies, code design review, end user complaint resolution and contingency strategies.
Listed skills include Strategy, Quality Assurance, Pmo, Software Quality Assurance, and 10 others.