Ted Malone Email & Phone Number

Charleston, West Virginia, United States

Charleston, West Virginia, United States

1. **PC Setups for New Hires:**- Collaborate with HR and department managers to coordinate the onboarding process for new employees.- Set up and configure desktops, laptops, and peripherals (monitors, keyboards, etc.) for new hires.- Install necessary software, including operating systems, productivity tools, and specialized applications.- Ensure that new employees have access to network resources, shared drives, and relevant software licenses.2. **Help Desk Support:**- Serve as the first point of contact for IT-related inquiries and issues.- Respond promptly to help desk tickets, emails, or phone calls.- Troubleshoot hardware and software problems, providing timely solutions.- Escalate complex issues to senior IT staff when necessary.3. **IP Phone System Maintenance:**- Manage and maintain the organization's IP-based phone system.- Set up new phone extensions for employees.- Troubleshoot phone-related issues.4. **Inventory Management:**- Maintain accurate records of IT assets (computers, peripherals, mobile devices, etc.).- Conduct regular inventory audits to track equipment movement and usage.5. **IT Troubleshooting:**- Investigate and resolve technical problems reported by employees.- Diagnose hardware and software issues, both remotely and on-site.- Document troubleshooting steps and solutions for future reference.

Charleston, West Virginia, United States

Bureau Commander Records Research & Technology