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First and foremost, Ted McNaught is a business-builder, creative thinker and influential collaborator with a diverse range of expertise and passion for corporate strategy, sales/marketing, operations, finance and culture. Ted creates technology brands known for innovation, reliability and their total commitment to customer satisfaction and success. With each new venture, Ted generates sustainable companies that yeild considerable value for employees, clients, partners and shareholders.Over his 30+ year career, Ted McNaught has honed a unique strategy for not only launching early stage organizations, but for turning around stalled-out mid-stage operations. Ted possesses a deep, fundamental skill-set for assessing and energizing operations, creating effective systems for change on every level of the organization. He also has a knack for curating world-class teams of executives, managers, sales and support leaders. In 2000, he helped establish the American Association of Paging Carriers (AAPC) and served as Founding President. In 2012 Ted was again elected President of the organization – now called the Critical Messaging Association (CMA) – and has been instrumental in expanding CMA’s mission and membership as a global organization. In 2014, Ted was awarded The Global Critical Communications Industry Award for dedication to advocacy and innovation in the wireless delivery of time-sensitive, critical messages for the healthcare, first responder and emergency industries.Ted holds a degree from Massachusetts College of Liberal Arts and currently resides between Portland, ME and Jacksonville, FL. A lifelong athlete and former intercollegiate hockey player, Ted is a certified scuba diving instructor and an avid golfer. Core CompetenciesExecutive Leadership, Strategy, Sales & Marketing, Operations, Finance
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Vice Chairman & CeoCritical Alert Systems Jul 2010 - Jun 2018Jacksonville, Florida AreaROLES• President & COO• CEO (2015 – 2018)TURN-AROUND STRATEGY• Worked with executive team to develop, communicate and execute strategic initiatives across the organization• Established new leadership in R&D with 6 EEs and adoption of the agile process (software releases every month, 15 native integrations with industry-leading mobile, RTLS, staffing applications and EHRs)• Talent Acquisition: grew EE roster by 60%• Front-loaded regional sales team with Healthcare industry-veterans located within their territories • Development of the Technical Sales Group, Project Management and Clinical Services teams• Development of Certified Installation Partner Program throughout the US to streamline NC deployments• Establishment of Marketing Program – Rebranded company, implemented market analysis and plan and established inbound/outbound strategyCAPITALIZATION / TRANSACTIONS• Brought in capital partners (including 70% stakeholder)• Arranged capital and backing for loans to purchase UCOM, ComTech & TTP• Acquisition of INTEGO Systems, INC. (nurse call)• Strategic sale of messaging companies in late 2016 (bringing entire focus and resources to Nurse Call operations)OUTCOMES• Increased operational efficiencies through strategic and process improvement platforms: ERP, CRM, unified financial systems, inventory control, document management, etc. • Dramatic uptick in new client acquisitions annually since 2013• Development of Channel Partners program • Earned a strong industry reputation for customer service, reliability and flexibility• Year over year growth of market share in US healthcare sector• Profitability positive, hitting bookings and revenue goals quarterly/annually with substantial gains in EBITDA• CAS is now a recognized innovation and thought leader in Nurse Call segment • Nurtured a highly knowledgeable and adaptive leadership team with a full roster of highly skilled EEs up and down the operation -
President & CeoNep, Llc 1997 - 2010Westbrook, Me 04092CHALLENGES • Intense competition in Boston’s health care market in 2001 with 13 entrenched nationwide carriers• Considerable market volatility associated with changing demands in the consumer mobile technology platform• 38 transmitters (TXS) with only 15k subscribers, all within MaineTURN-AROUND STRATEGY• Build out 190 Txs operations • Rolled-out 19 retail stores in 18 months• Oversaw hire of 100+ employees• Established operational, sales and service-line controls• Established market reputation as the provider of note in terms of reliability highest level of customer service • Spearheaded plan with Telco partners to expand operations throughout New England• Sought out vetting of strategic plan by The Strategis Group (foremost paging industry consultant) who wholly endorsed the strategyCAPITALIZATION/ACQUISITION• Telco companies funded purchase and expansion with cash and loan through CoBank (specializes in Telco financing)• Although paging was uncomfortable for them, was able to convince them to capitalize• Acquired Aroostook Paging in Northern Maine• Acquired many of the defunct carrier’s resellersOUTCOMES• Increased value of company from $1.5m to $7.8m in 7 years (420% increase)• 70k+ subscribers (370% increase)• Emerged as the #1 in market share with only a single competitor: USA Mobility• Complete market dominance of the entire Boston healthcare market• Year-over-year profitability and customer retention• Closed all the retail stores in anticipation that PCS would replace pagers within consumer mobile, preventing exposure to financial risk of the changing market dynamics• In 2008, was able to operate the company 100% debt-free (which continued until the operations were sold)• Established the “People-First” culture, a hallmark component of the company’s success and reputation• Annual revenue $2m-$3m/year in cash for the majority of operations -
President & CeoNe Telecommunications Group 1993 - 1997Westbrook, MaineROLES• Hired as Sales and Marketing Director in 1993• President and CEO Replacing owner/operator in 1994CHALLENGES• Two principal owners with little prior experience in the business and a 20%-stake owner/operator at the helm - paging was new to entire team• No customer references – Less than 1k subscribers• $150k in revenue• Competing against largest paging company in the world with 20k subscribers (11m nation-wide)• Small frequency footprint (6 transmitters on a single VHF frequency)• No operational efficiency, high-turnover and “broken” culture• Little understanding of market, competition or pathway to success TURN-AROUND STRATEGY• Complete, ground-up rebuild of company operations, sales & service • Distributed sales territories to flood market with feet-on-the-street • Added a number of transmitters to expand coverage – creating better coverage than competitor• Obtained license for broader VHF frequency establishing the ability to expand and compete throughout New England• Successful advertising campaign targeting primary competitor as complacent monopoly with hidden fees poor customer service• Created solid referral base built on reputation of exceptional customer service • Curated a culture of fun, family and success that was instrumental in turn-aroundSTRATEGIC PURCHASE/TRANSACTIONOwners sold their interest to Unity Telephone and Comtel Telephone in February 1997. OUTCOMES• Increased value of company from -$1m to $2m+ in 4 years• 15,000+ subscribers generating $1.5m • Complete market share in Maine, acquiring the entirety of the state’s paging business from the largest carrier in the US • Including every hospital and large utility
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Frequently Asked Questions about Ted Mcnaught
What is Ted Mcnaught's role at the current company?
Ted Mcnaught's current role is CEO ● Builder of Healthcare Technology Brands ● Passion For Strategy, Customer Service, Innovation & Corporate Culture.
What is Ted Mcnaught's email address?
Ted Mcnaught's email address is tm****@****ert.com
What is Ted Mcnaught's direct phone number?
Ted Mcnaught's direct phone number is +190426*****
What schools did Ted Mcnaught attend?
Ted Mcnaught attended Massachusetts College Of Liberal Arts.
What skills is Ted Mcnaught known for?
Ted Mcnaught has skills like Telecommunications, New Business Development, Strategic Planning, Project Management, Product Management, Wireless, Sales Management, Account Management, Start Ups, Solution Selling, Saas, Business Development.
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