Ted Muganda Email & Phone Number

Nairobi County, Kenya

RESPONSIBILITIES1. Technical Sales2. Technology Project Management PROJECTS UNDERTAKEN1. Revamp of e-commerce store for Happy Paws, a local retailer of pet food, accessories and supplies. - https://happypaws.co.ke/2. Covid-19 awareness SMS campaign for Lwala Community Alliance - https://lwala.org/3. Technical Enhancement & Ongoing Technical Support for ARISE TICKETS (https://muzetickets.herokuapp.com) a product of https://www.muzeclub.com4. Digitization and Operationalization of the entire Logistical Chain (Processes) for GreenLink Cargo & Logistics Ltd - https://greenlinkcargo.com/. This impacts:• Customer web and mobile interfaces• Customer Communication (email and SMS)• Real time cargo tracking• Warehousing and Inventory management • Cargo Delivery/Fulfilment

RESPONSIBILITIES- Setting up and growing a Software Development business unit - Growing the business to profitability TASKS- Recruiting and on-boarding Software developers - Sourcing software development work and growing the business portfolio - Managing Software Development Projects ACHIEVEMENTS- Setup the Software Development business division - Built a team of in-house software developers as well as a pool of consulting software engineers - Oversaw the rebuild of 10 ecommerce APIs (plugins) for the iPay payment gateway - Initiated the development of software solutions for key market segments (verticals) for the iPay Ecosystem ie. Hotel Reservations, Cash Donations and multivendor e-commerce portal

Anchor Project: Digital Marketing for Crown Paints ltdObjective:To grow Company’s Digital Footprint as well as grow Brand Visibility and Engagement on Social MediaAccomplishments :- Developed company’s Digital Marketing Strategy- Revived Company’s Facebook page and grew it organically from 500 likes to 10,000 likes in 10 months- Built a loyal & engaged Facebook audience through the creation of fan, informative and educative content- Successfully integrated the Company’s annual CSR project on Facebook, thus engaging more than 5000 visitors and culminating in the award of more than Kshs 1 Million to worthy causes- Created a vibrant company blog and managed it for 12 months- Helped Crown Paints win the “Most Engaging Manufacturing Brand on Social Media 2014” award by The Marketing Society of KenyaOther Projects:1. Social Media Training for Family Bank Branches & Customers2. IT Consultant for Habitat for Humanity (Kenya & International Office)3. Digital Marketing Consulting for various brands including: - Bahari Dhow Villas - Developing Africa Ltd - Binti Events - Kusyombunguo Hotels

RESPONSIBILITIES1. Setting up and growing new business divisions2. Restructuring the various business divisions to achieve cross functional harmony and resources (budget and staff) optimizationTaskso Cross selling other company solutions eg. data vending to existing customerso Envisioning new solutions/products for other marketso Designing and developing Product prototypeo Creating new divisions to support the new business ie. Staff, Resources and ProcessesACHIEVEMENTS- Envisioned, created, deployed and grew a one of a kind stockbrokerage portal (stockekenya.co.ke)- Grew stockskenya.co.ke to a registered membership of 10,000 users - Transitioned stockskenya.co.ke to wazua.co.ke - East Africa’s leading online business community- Grew wazua.co.ke to a membership of 25,000 users: 15,000 daily visits and 200,000 monthly page views- Established wazua.co.ke as the go to online platform and a trusted resource for current and information on stocks, investments and business for people in Kenya- Secured business partnerships with various corporate institutions including: Kenya Association of Investment Groups and Standard Chartered Bank

RESPONSIBILITIES1. Overseeing a team of 10 software developers in the development, deployment and continuous maintenance of Brokerknow©-a back office stockbrokerage software at client sites2. Continuous assessment of clients’ needs and designing system updates to meet the ever growing needs3. Overseeing client relations to ensure utmost customer satisfaction and retention4. Up-selling and cross selling to grow customer lifetime valueTASKS- Identifying prospective customers and selling by conducting product demos- Collecting & documenting client requirement, overseeing system installation, data migration, system testing & activation and conducting User training - Overseeing system updates/upgrades to meet new business and customer requirements- Managing software development team to ensure ongoing service provision within predefined KPIs- Managing development budgets by allocating funds to internal and external activitiesACHIEVEMENTS- Acquired and retained four premium clients namely: Old Mutual, NIC Bank, Genghis Capital & UAP Insurance- Oversaw the successful adoption of Brokerknow© at the afore cited corporate institutions- Grew the monthly revenues of the stock brokerage software division by Kshs 1.5 Million- Grew Brokerknow© to manage more than 10,000 individual brokerage accounts- Successfully managed a combined cross functional team of 28 employees spanning 3 business divisions