Ted Nichols Email and Phone Number

•Operations leader for all retail digital fulfilment programs, (Pickup, Same Day Delivery and Ship from Store) establishing and implementing an industry leading framework for service level agreements, achieving 30- minute Pickup and 1-hour Delivery.•Manage the development and execution of training and change management initiatives for a nationwide team of over 100k team members. Leverage effective communication strategies to align with the company’s vision.•Drive digital business growth through the initiation of collaborative touchpoints with cross-functional teams including Digital, IT, UX, Finance, Marketing, Supply Chain, Learning Development, Labor Capacity, Asset Protection, and Store Operations.•Developed and maintain strong partnerships with third-party delivery services including DoorDash, Instacart, UberEats and Shipt. Responsible for maintaining consistent Same Day Delivery services across Walgreens and 3rd party platforms, while strategically driving digital business growth.•Provide guidance to Digital Product and User Experience teams through Figma reviews, ensuring that product development efforts align with feedback from both team members and customers. •Designed and evolved a new Digital Store Reporting Dashboard incorporating various fulfilment and executional KPI’s. Responsible for maintaining consistent performance execution across 8,000+ store locations, resulting in an 8% increase in item fill rate and 5% reduction in order cancellation rate over a 2-year period.•Implemented the launch of a new Ship from Store program by strategically designing field communication sequencing and providing comprehensive training. Successfully redirected over $50 million in ecommerce sales to a network of stores nationwide over a 1-year period.-Experience presenting progress updates and key initiative performance to senior leadership effectively communicating strategic insights and actionable recommendations, contributing to informed decision making.

•Developed team member training and communications for the launch of “Same Day Pickup”, a digital BOPIS program created to allow customers a safe and effective way to shop during the COVID environment.•Managed daily business operations across multiple areas within Retail Operations including our Beauty, Seasonal and Digital teams. Collaborated with Merchants, Supply Chain, Compliance, and Space Management to ensure efficient and effective business management.•Created content and starred in the weekly video series “In the Loop” effectively communicating key business objectives and operational opportunities to the field.

•Managed overall Retail and Pharmacy operations for multiple high volume Chicagoland locations with 50+ Team Members and annual retail product sales over 5 million dollars per day.•Recognized as an engaging and empowering leader, adept at training and developing employees in order to achieve corporate targets and initiatives.•Effectively communicated clear and concise feedback on field operational opportunities to Walgreens vendor partners and senior leadership.•Partnered with local governments and Service organizations to promote Walgreens corporate community initiatives and creating additional business opportunities.•Served as area recruiting champion, actively recruiting in local communities and college fairs in order to find potential talent for our local district and area.