Ted Perez Email & Phone Number

Chicago, Illinois, United States

Evanston, Illinois

Chicago, Illinois

Client: National Benefits Insurance Company, July 2017 to present Supported Account Program Manager on transformative policy administration system deployment aimed at replacing an aging architecture platform. Responsibilities included, but not limited to: coordinated management of multiple projects directed toward business capability deployment; building credibility and maintaining communication with stakeholders at multiple levels, including vendors; maintain continuous alignment of program scope with work plan and deliverable tracking, which ensured proper visibility on progress; support program leadership in preparing for internal and external program audits and assessments; worked with staff in delivery Release Management methodology and encouraged best practice in project management and planning.Client: Global Business Strategy Consulting Firm, Nov. 2016 to July 2017. Provided program management capabilities to support the enterprise introduction of ServiceNow to enable request management, project management, capacity and workflow management capabilities to their global visual services teams in North America, India and Spain. Worked close with third-party service provider to ensure scope was managed and that business users were engaged; created As-Is and To-Be process analysis to ensure a common workflow across teams; managed risks and issues for a 6-week development to pilot phase. Coordinated various levels program engagement (e.g., business sponsors, IT sponsors, subject matter experts, etc.) to manage expectations, document enhancements, risks and issues.Provided additional .NET development capacity for client, leveraging Centric India team. Worked with to client to define, design and develop a candidate recruiting application. Worked directly with Centric India team to onboard and develop a two-week delivery cadence using Agile delivery methodology.

Chicago

Directed a team of Product Owners and Business Analysts supporting enterprise application development, included coaching, mentoring and professional development; worked with team to ensure ongoing process improvements were identified and implemented; generated weekly management metrics to monitor process efficiencyResponsible for continued adoption of Agile practices within the organization, incorporating Business Analysis best practices; developed and facilitated training on backlog grooming, prioritization, user story development and standards; worked with our off-shore business analysis and development team to ensure solution impacts were analyzed and addressed; maintained alignment of Agile adoption approach to ensure consistent deliveriesSupported global roll-out of enterprise search management tool; comprised of five major releases over 9 months, aligned with Latin America, AsiaPac, EMEA and North America, with supporting patch releases. Worked with corporate users in each of these regions to ensure preparedness, escalation of issues and concerns and updates on deployment and post deployment status.

IT Project Consultant supporting communications CMS site migration working with an offshore production partner. Supporting enterprise business intelligence platform deployment