• Accountable for monthly revenue reporting such as Rev Share, Sales Comp, PCI Refund, PCI Fee Waterfall, Profitability, Monetary Adjustments and additional custom requests.• Leading a team of 30+ and responsible for all card brand fee updates and compliance audits.• Responsible for the implementation of new strategic sales initiatives such as EMV pricing and one rate/flat rate pricing.• Modeling profitability for all new merchants.• Heavy involvement with development teams to continually improve internal proprietary systems/tools.• Created refund thresholds for leadership hierarchy approvals.

• Appointed as the point-of-contact for navigating the sales process and strategy initiatives while collaborating with Sales, Product Engineering, Dev Ops, Procurement and Account/Finance teams to identify profitable measures and aid in growing POS sales revenue by 30% YOY.• Created and led the strategic direction of the Client Services, Sales Operations, Onboarding and Procurement/Fulfilment teams, enhancing effective and efficient support of the business, internal/external sales channels and end merchants.• Responsible for the design and implementation of our NPS (Net Promoter Score) program which increased our overall NPS score by over 30%.• Architected the entire data platform, design/workflow of Salesforce, Service Cloud and the Salesforce Community Portal.• Closely worked with all Sales Operations teams to create all SOP’s and training guides to improve effectiveness.• Created and led the strategic efforts behind Covid-19 WFH policies and procedures for Sales Operations.• Developed strong relationships with all multidisciplinary teams by providing support and leadership to influence performance, leading to the scale and growth of Heartland POS.

• Pivotal role in defining and rolling out technologies and standards to enable competitive growth globally. Recognized for consistently delivering projects, on-time, within budget and with a strong ROI.• Lead cross-functional activities within the company in order to achieve successful completion of all software project requirements. • Directly oversees over 4 Major POS Distribution partners that collectively have over 400 POS resellers.• Primarily responsible for over 250% growth of POS software and service sales through the distribution channel. • Responsible for new market development in Latin American and Canada.• Demonstrates ability to work effectively with broad teams across all disciplines, represent diverse interests, manage conflicts and develop solutions to maximize successful outcomes.• Originate, cultivate and execute a full range of business development objectives and initiatives.• Analyzes all aspects of POS software industry trends.• Manage and enhance key relationships with executives of all major Point of Sale distribution and Reseller channel partners.• Assist in strategic planning for large scale franchise community software rollouts including Baskin-Robbins, Flowers Foods and Tasti D-Lite.• Define project scope and risk analysis in order to coordinate programmers, technical support, sales personnel, upper management and clients to design custom software and deploy a 300 location franchise rollout.• Analyze reseller and distribution sales data and trends to target future growth potential.• Created and implemented internal programs such as the “Welcome Mentor Program” for new employees and the “Spirit Committee” for existing employees to increase company morale.• Initiate and create sales channel spiffs and incentives to increase brand awareness and promote growth.• Conceptualize and define marketing strategy for the distribution channel. • Responsible for all trade show and event preparation including all marketing collateral.

• Created all POS software user guides and technical documentation.• Wrote all Help sections for the POS software.• Collaboratively created scripts for Alpha and Beta store testing and worked with internal QA to update current scripts for testing on new features on current POS software platforms.

• Maintained, developed, and organized POS software training objectives for new Point of Sale and Restaurant Call Center clients.• Designed and implemented software training project plans such as identifying goals, staffing needs, strategies, scheduling, and allocation of available resources for the success of client locations and restaurant call centers.• Integrally involved in the design and roll-out of a “Train the Trainer” program for mass Point of Sale and call center customers.• Coordinated project activities to ensure all goals and requirements are efficiently met upon implementation of new services.