 As a part-time Executive-in-Residence at HumanSense Labs, I spearhead growth and GTM strategies, focusing on strengthening the innovation network and driving success for mid-market clients

 Created third-party maintenance quotes for clients' global contracts.  Worked with internal teams to get information to respond to SLA (Service Level Agreements) and support that could be supplied in global locations. Developed internal training documentation for future training of additional support staff.  Worked on developing hardware pricing for contracted SLA agreements upon receiving purchase orders.  Built templates to assist clients with bid submittals.  Researched market prices for services and hardware to calculate costs associated with proposals.

 Managed client meetings for new existing prospects, collaborating with the engineering and sales team. Set teams organizational structure, go to market and strategy, and determined targeted sales strategy. Daily review of targeted prospect(s), strategic alliances, strategic relationships, strategic partnerships, planned daily meetings, reviewed new opportunities, attended conferences, joined user groups, and attended national and regional trade shows. Created new business cases to help train and optimize time management for the team. SOW (Statement of Work,) MSA (Master Services Agreement,) NDA (Non-Disclosure Agreement) creation.  GTM (Go to Market) Solutions involving: SaaS, PaaS, ERP, Digital Transformation, AI, ML, Blockchain, IoT, Predictive Analytics, BI, RPA, Supply Chain, DevOps, BPM, BPO, AWS, Azure, Security, Cybersecurity, and Integration.  Assisted clients with: Cloud migration, staffing, problem solving, business strategy, technology selection, project implementation, technology advice, and over-all IT strategy.  Created marketing campaigns around key solutions and presented these to potential clients.  Projects included Infor, Salesforce, Automation Anywhere, SharePoint, Boomi, Oracle, Microsoft, SAP, and MuleSoft.  Worked with our offshore team to scope projects, define requirements, and provide technical and functional support to clients. Kept accurate pipeline and forecast. Based success on company set KPIs.  Client focused GTM solutions for Manufacturing, Healthcare, Insurance, Finance, Pharmaceutical, Biotech, Retail, Aerospace, Transportation, Medical Device, and Distributors.  Brought over 3+ million through sales enablement, in new business to the company with vetted pipeline development creating new relationships.

  Managed client projects, reviewed timelines, and goals, coordinated with teams on daily and weekly status reports. Coordinated with technical teams to define, design, develop, test, adhere to project methodology, and implement solutions that meet or exceeded the client’s business requirements and needs to create long term business relationships.  Created customer success by guiding the customer journey, getting customer feedback, ensuring issue resolution, reviewing KPI’s (key Performance Indicators,) to ensure the ultimate customer experience for customer satisfaction.  Created collaboration partnerships with Axway, Cleo, MuleSoft, Qlik, Integrify, Tungsten Networks, Pierbridge, Blue Prism, Docker, Cisco, and Microsoft and DarkTrace.  Prospects and Clients included: Manufacturing, Finance, Retail, Insurance, Pharma, Biotech, Healthcare, Travel and Hospitality, Transportation, Communications, Automotive, Oil and Gas, and Medical Device.  Created (Go to Market) GTM solutions for: Integration, Security, Digital Transformation, Cisco, and Microsoft B2B, EDI, Analytics, Logistics, Virtualization, Supply Chain, IoT, AI, ML, Blockchain, Custom Application Development, Integration, DevOps, BPM, ERP, API, Azure, AWS, Cybersecurity, and RPA.  Negotiated partner contracts, client NDAs, and MSA’s and terms of engagement.  Created, and marketed industry specific solutions through email campaigns, cold calling, social media, and webinars. Responded to RFP’s and RFQ’s. Kept accurate pipeline and forecast. Developed solutions based on the client’s initiatives working with their infrastructure and development teams, working with recruiters for resource coordination.  Created relationships and contracts with state and local government agencies.  Ensured proper communicating, delegation, and feedback were given from all team members.

 Assigned all New England (Maine, NH, Vermont, Rhode Island, Massachusetts, and Connecticut) and all of New York, New Jersey, Delaware, and Washington DC.  Managed a team of account executives 15 including 3 team leads for this territory. Orchestrated, team building, strategy planning, account management, technology solution training, PowerPoint presentations, collaborative meetings, creative thinking sessions, and marketing. Tracked all activities through CRM software, added comments, kept record of activity, and assigned strategic accounts to team members. Reviewed pipelines, assisted with client quoting, setup and created technical presentations, to close deals and create sales growth.  Managed IT projects, reviewed timelines, and goals, coordinated with teams on daily and weekly calls with clients on project status, reviewed procedures, project blueprint, and updates.  Coordinated with engineering teams to define, design, develop, test, and implement solutions that meet or exceeded client business requirements and needs.  Overcame bottlenecks, add to, or refine the projects scope, assisted in the creation of documented business processes, over saw the success to project completion.  Assisted in managing multiple projects within the integration, SaaS, IaaS, PaaS, BPO, B2B, ERP, Supply Chain, HCM, EDI (Order-to-cash, Procure-to-pay,) Custom Application Development, IoT, Cloud Services, and the upgrades and enhancements space.  GTM Solutions Included: B2B, Integration, ERP, Logistics, Supply Chain, Custom Application Development, QA, Custom Application Development, Big Data, Analytics, CRM, Security, Cybersecurity, DevOps, Digital Transformation, and Data Based Solutions. Projects included technologies within SAP, IBM, AWS, Red Hat, Microsoft, Salesforce, Talend, Cisco, McAfee, Axway, MuleSoft, Boomi, Cloudera, Informatica, VMware, Automation Anywhere, UiPath, Google Cloud, AWS, Azure, and Oracle.

  New business development, in this startup company, and would recruit for resources for staff augmentation for client relationship development and created all marketing for newly formed Health Services Practice. Marketing, Sales, Team Building, Training, and new client development of BPO services Technology focused solutions included, Epic, Cerner, eClinicalWorks, Java, J2EE, .net, C, Embedded, QA, QE, Business Analysts, Programmers, Team Leads, Project Managers, CTOs, and Executive Level Management.  Industry focus was, the Healthcare Industry primarily; Medical Device, Hospitals, Clinics, Manufacturing, Insurance, Pharmaceutical, Clinical Trial Facilities, and Education. (Including CRO, Payers, and Provider Organizations. Pharma, and Biotech.)  Client relationship building including “C” level IT contacts including, Applications Managers, IT Managers, and Claims Managers. Small and large enterprise client experience.  Applicant Tracking system experience using Bullhorn.  Functional in full BPO process as it benefits and pertains to the HealthCare Industry. Worked in adherence with standard methodologies; Waterfall, RUP, Agile, SDLC.  Met or exceeded 3 million in sales quotas set by company management.

 Coordinated with key decision makers (C Level) to discuss challenges and strategies and demonstrated available solutions. Then coordinated with our technical teams to develop the needed solutions.  Assisted in developing a Supply Chain Solution around TMS and international shipping, customs clearance, commercial invoicing, packing lists, bill of lading, and harmonization coding that integrated with B2B software solutions. Expanded client relation through client services including client maintenance, strategic planning, professional development, and continuous improvement.  Developed solutions based on the client’s initiatives working with their infrastructure and development teams. Guided our pre-sales technical teams and created presentations, quotes, and statement of works for client engagements. Kept accurate pipeline and forecast. Negotiated partner contracts, client NDAs, and MSA’s and terms of engagement. Worked with offshore development teams (Global Sales Team) to ensure client satisfaction, managed services, and continued support. Initiated post sales support communication with the client.  Worked with adherence to many methodologies including Agile, Scrum, SDLC, and Waterfall. Developed Channel Partnerships and maintained Partner relationships with 4 partners (Axway, Pitney Bowes, Informatica, and MuleSoft.) Exceeded the 4-million-dollar quota set by the company.