Principal Analyst tasked with managing team of analysts charged with finding actionable data that clients can use to leverage their propriety websites more effectively. Manage client expectations and realities of Web analysis while providing timely and effective data understanding for gains in visitor/ visit rate. Directed team of Analysts on increasingly complex and intricate analysis of customer web data to drive implementational changes in order to capture and leverage user behavior. Senior level manager within Confidence Interval in charge of financial reporting and as well as strategy related to growth of company. Further tasked with supervising resources and talent responsible for delivery of web analysis and actionable data discovery.

Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that guide strategic decisions and uncover optimization opportunities. Built, developed and maintained data models, reporting systems, data automation systems, dashboards and performance metrics to support key business decisions. Designed and build technical processes to address business issues. Oversaw the design and delivery of reports and insights that analyze key business functions as well as operations and performance metrics. Recruited, trained, developed and supervised analyst-level employees. Ensured accuracy of data and deliverables of reporting to employees with comprehensive policies and processes. Managed and optimized processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables. Examined, interpreted and reported results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams. Oversaw the data/report requests process: tracking requests submitted, prioritization and approval, etc. Developed and implemented quality controls and departmental standards to ensure quality standards, organizational expectations and regulatory requirements. Anticipated future demands of initiatives related to people, technology, budget and business within the IT Department and designed/implemented solutions to meet these needs. Organized and drove successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders. Communicated results and business impacts of insight initiatives to stakeholders within and outside of the InBank.

Managed team of ten employees focused on creating and implementing the best customer service in the industry. Implemented Data driven decision making through dissemination of reporting based on core systems. Created and managed processes and procedures to make efficiencies within operations department, creating a significant value add to the business as a whole. Organized and drove successful completion of CRM program to provide more efficient processes as well as installed service level agreements to provide clarity and increase oversight to daily processes.

Managing a team of operations specialist, to grow and support deposit relationships, while maintaining regualtory and corporate standards. Responsibilities include managing work flow, maintaining service level agreement for wire transfers, ach transfer, balancing all bank gls, troubleshooting customer issues, and directing on going projects.

Understanding and helping the processing systems of the bank in order to facilitate branch operations.

Managing back end processing to facilitate sales/loan growth and customer facing sides of banking.Manage wire transfer for all branches to ensure legality/accuracy of transfer.Maintianed service level for all wires to be sent accuratley and swiftly with less then .001% error ratio.Troubleshoot issues with centennial bank mobile app.Provide constant over the phone support for branch employees, to help facilitate customer issue reolution.Created, manitained and published operation reporting for board of directors.Increased profitability by creating and distributing branch reporting

Over the phone billing and tech support

Responsible for defusing highly escalated customers in a call center enironment to acheive a workable solution beneficial for customer and company alike.