Responsible developing and scaling the customer success and implementation team's operational framework to enhance the overall service delivery model. Accountable for oversight of the entire product client portfolio and ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.

Developed and implemented the long-term strategy for the overall Client Success team, including but not limited to, account management strategy, account protection strategy and aligned resources to enable the long-term strategy for the overall Client Success team. Built processes and infrastructure to enable scalable, measurable, and profitable growth while setting expectations and interfacing closely with all stakeholders on the executive leadership team on performance against execution goals. Responsible for inspiring, attracting, and managing a team of high performing Client Success Managers, Implementation Managers, and individual contributors.

Drive business development by generating proposals, drafting scopes of works, estimating resources, developing relationships with pharmacy and health plan strategic clients, and forecasting revenues for over 250 existing clients. Coach and mentor 340B client management professionals to enhance productivity, provide top-notch customer service, and nurture strategic relationships to drive customer satisfaction. Direct client deliverables involving multiple projects by facilitating internal communications, integrating project resources, and coordinating logistical support to accomplish project deliverables within time constraints.

Directed 340B pharmacy operations by supervising day-to-day activities to enhance employee effectiveness, improve operational excellence, and streamline branch activities to maximize revenue growth and achieve peak performance levels. Worked with a team of 10 employees to initiate organizational process improvement, review ongoing projects, and rectify areas of process improvement to produce high-quality business deliverables consistently and drive client satisfaction. Performed business administration functions, including generating financial plans, managing departmental budgets, and facilitating training programs to drive organizational efficiency and profitability. Nurtured relationships with vital stakeholders to optimize systems integration, monitor the projects, and develop strategic solutions that meet the business requirements.

Managed account service and performance management activities as the primary customer contact leader to retain and grow a complex group of AIM clients. Communicated AIM's overall value proposition while driving business initiatives with accounts to continually enhance theAIM's Prior Authorization Integrated Imaging, Oncology, Sleep Therapy, and Specialty RX programs. Oversaw project execution by serving as a point of contact for the account regarding implementations, service delivery, issue resolution, and reporting.

Led the overall Health and Wellness client experience by handling multiple client projects concurrently while managing 300+ associates both in-person and remotely while nurturing a client-centric approach in achieving departmental objectives.Functioned as the main point of contact for a portfolio of clients with respect to ongoing Health Benefits delivery, reporting needs, requirement definitions, large scale ad hoc projects and service delivery questions.Acted as the Health Benefits service lead for clients and responsible for client satisfaction, domain consulting, requirements creation and maintenance.Performed human resource functions by ensuring proper staffing across projects, training employees, creating work schedules, and reviewing job contributions to sustain an adequate and competent workforce.Achieved project deliverables that conform to the quality standards by diligently overseeing day-to-day activities while sharing weekly status and monthly progress for all projects with vital stakeholders.