Digital Solutions & Products• Worked within the Information Technology Architectural vertical team(s) to describe the current baseline business architectures. • Enabled cross collaboration, steered conflict and issue resolution at the train, program, and project levels.• Elevated to SME role for all related member business process and data definitions throughout the project lifecycle supporting both IT and Business resources across multiple applications. • Worked with Product Owners and Product Manager to understand the strategy and vision for the Digital Solutions & Products, potential impacts, and opportunities in the environment. • Established and watched meaningful metrics for team to ensure high productivity within Jira and Jira Align by using Confluence, Power BI and EazyBI for product. • Actively took part with SR Directors and the Executives in developing annual and ongoing corporate goals and develop the strategic and tactical initiatives to implement successfully• Created performance goals and objectives; track and communicate progress. • Supplied leadership and guidance to a dedicated team to ensure goals and objectives were achieved. • Prepared and conducted regular performance evaluations and corrective action plans. • Recruited, motivated, set direction and lead a team to achieve superior performance; set up processes, accountabilities and track progress against goals and objectives. Grow the capabilities and depth of the team· Acted as the lead on major complex workstreams of a large program effort related to Creation of temporary Members

·Redesigned UI for the Unified Members View to provide functionality for business as well as IT to reduce LOE on speed to market for health plans.·Produced and presented product capabilities to the business, health plans and executives on a weekly basis. ·Created training documentation for the business and executive teams for the UMV APA process.·Led requirements gathering meetings for the state and the business implementation teams.·Defined the vision for the NextGen UMV UI/UX for Centene Corp.·Managed and prioritized the backlog to ensure delivery of key enterprise-wide project deliverables to meet state deadlines related to the membership team.·Prioritized work for a team of 10 developers and 2 testers to help remove blockers.·Designed a foundation for the new UI/UX for UMV to provide scalability for growth of the organization as well as expansion into new markets.·Designed solutions for the multiple internal team related to complex business requirements from the states·Created onboarding documentation for the expanding department.·Deemed a trust advisor for the setup and configuration of Jira and Align software.·Worked to implement Jira Align over the Centene, Corp. Organization including beta version users for setup/configuration of the different layers for Jira Align. ·Strategic designer and planner of the business solutions across multiple departments within Digital Solutions & Products·Supplied advice, detailed explanations, empathy, influence, and negotiation for the business to navigate the new capabilities.·Generated solution for the ACA team to use standard procedures for the Heavy Digital Presence·Led the design and configuration initiative to develop Business Operation standard operating procedures for Jira Align·Designed the API mapping to allow for the sunsetting for an existing application which was outdated and improved real time responses enhanced the member/provider experience.

• Coordinated testing assets to transfer to Test centers (scenarios, scripts and results)• Worked with the Customer Success Managers to identify clients at risk for the upgrade paths imposed by Microsoft• Supported the offshore team with high priority cases open by clients• Developed demonstration environments for the different business markets for Hitachi Solutions IP• Suggested alternative solutions to meet business requirements more efficiently and with greater reusability• Created and maintained an enterprise solutions roadmap which ties to business processes along with system capabilities• Project managed the Bayer/Monsanto SEED D365 Sales migration from NewCo tenant to BASF tenant.

• Created project scope and level of effort (LOE) for new projects.• Proposed project timelines and scheduling team resources for new projects.• Identified areas for process implementation and recommended improvements to existing processes.• Conducted daily Scrum calls with the team.• Conducted backlog grooming sessions.• Reviewed open requirements and identified issues during current sprint including task status and bug remediation.• Reviewed and resolved any bottlenecks that could affect development.• Ensured that the team was on target to resolve all open issues before the end of sprint.• Pulled user stories from the backlog and assigned them to upcoming sprint.• Refined story point estimates and assigned them to user stories. • Created tasks for the user stories, then identified resources and assigned due dates for them appropriately.

Oversees and executes the implementation of Dynamics 365 Sales; plans and leads weekly meeting with the Executive Leadership team; serves as the lead for integration and data migration; tracks status of key project objectives while collaborating with other implementation projects and Microsoft resources along with the Dynamics 365 Sales partner (VAR); system administration for setup of the different Dynamics 365 Sales organizations within the TricorBraun; maintained strong knowledge of industry trends, advancements in technology, and Microsoft’s product offerings & enhancements.Key Accomplishments o Served a lead to resolve Dynamics 365 Sales errors and performance related issues with the Microsoft Product team. o Responsible for new system selection, coordination and implementation for new CRM application.

Managed the CRM processes, Order to Cash, International Business and Special Projects from Executive team; designed various Scorecard Reporting for Executive team and Board of Directors; served as Project Lead on iSales ToolKit for integration of Lead Capture from offline client to Dynamics AX 2009; directed the standardization, installation and configuration SSRS for existing DW as well as Dynamics AX 2009; designed change management solution of SDLC process for the implementation and deployment of Dynamics AX 2009. Key Accomplishments o Succeeded with deployment of our Mexico Companies by managing external teams to address governmental requirements. o Established business processes for sales and marketing, designed and configured the different applications for new business units for E-Commerce and Customer Call Center.o Proven abilities in effective task management with high priorities for team members and resolving the various development team conflicts.

Deployed Dynamics CRM 4.0 for North America Sales team; developed Business Processes for Sales team utilizing the Service Module within Dynamics CRM 4.0; configured Security and Roles for Dynamics CRM to align with the Executive Committee. Key Accomplishments o Project Lead for Outlook Client and integration with European Business Sectors.o Configuration of various Microsoft ERP’s VPC images for sales demonstrations for Life Sciences industries and training of the Microsoft Practice personnel. o Development of functional and technical specifications to meet regulatory compliance with Code of Federal Regulations Title 21 Part 820 and Part 11.

Used SharePoint Designer to create and modify site while using Microsoft Best Practices for consistency throughout the site collection; charged with the creation and implementation of new internal and external sites.Key Accomplishments o Developed a solution within SharePoint for reuse for multiple clients’ project management.

Ensured that the Dynamics CRM Projects came in on schedule and within allotted budget; implemented Dynamics CRM 4.0 multiple times in various industries; functional lead for Dynamics CRM overall responsibilities for the overall Solution Architecture.Key Accomplishments o Development lead for Dynamics CRM and worked with iFrames to meet customer requirements.o Charged with the overall P&L for the Dynamics CRM practices and mentoring of team members to meet the KPIs set for them.

Creation of SQL Reporting Services Reports for various clients in the various manufacturing, industrial and aviation business sectorsDesign and Deployment of reports including creation of subscriptionsReview of structured SQL Reporting Services Reports and troubleshooting of issues or performance of report

Implementation of Accounts Payable, Accounts Receivables, CRM, Inventory Management, Master Planning and Human Resources modules for Dynamics AXDevelopment of customized Financial Forms, Human Resources Forms, Purchasing Forms, Sales Forms and CRM Forms to meet the business requirements including the development of client side scripts.Configuration and creation of OLAP Cubes and SQL Reporting Services Reports Configured Maintenance Module for PPM, equipment hierarchy and work orders

Created Production Change Control Processes for application development and production issuesPro-active and reactive performance analysis, monitoring, troubleshooting and resolution of issues.Defined database configuration standards related to performance and sizing for both transactional and data warehouseWorked with the client’s complex Active Directory configuration components, including firewalls, load balancers, web and database servers