Ted Sofge Email & Phone Number

Florida, United States

• Provide direct IT support to Employees and clients to resolve Helpdesk requests• Maintain back-end systems, including SCCM, Security Monitoring, Server Maintenance & Backups• Research, develop, and document best practices and procedures for routine IT tasks• Handle multiple project responsibilities simultaneously, prioritizing work to resolve technical issues and emergencies• Train, instruct and educate L&B groups and individuals• Utilize technology to provide staff with fast and secure methods of accessing information and collaboration• Perform duties of other IT staff in their absence or as needed• Carry out other duties as may be assigned or requested

• Designed IT layouts for new office locations.• Project management, responsible for ensuring project schedule and budget.• Provided global help desk support.• Administered Access Control system for all users.• Managed all Autodesk products, services and installations.• Administered Microsoft Office 365 accounts, including Skype for Business.• Maintained licensing contracts with vendors.• Supported business continuity and disaster recovery.• Proposed and implemented system enhancements to improve performance and reliability of storage environment.• Recommended and installed upgrades and helped businesses to plan for technology to match growth.

• Install and configure servers including raid arrays in addition to facilitating backup & recovery.• Actively provided desktop, configuration and phone support for software and hardware.• Carry out full installation of cabling for routers, switches, and new workspaces.• Establish new IT policies, which defined acceptable use of IT assets within the company.• Closely collaborated with project members to identify and quickly address problems.• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.• Conducted company-wide technology instruction, onboarding and education.• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.• Installed and managed audiovisual equipment.• Managed network and system performance, conducting troubleshooting, security patching and maintenance.• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.• Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.

Business Management

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