Ted Sofge Email & Phone Number

Florida, United States

• Provide direct IT support to Employees and clients to resolve Helpdesk requests
• Maintain back-end systems, including SCCM, Security Monitoring, Server Maintenance & Backups
• Research, develop, and document best practices and procedures for routine IT tasks
• Handle multiple project responsibilities simultaneously, prioritizing work to resolve technical issues and emergencies
• Train, instruct and educate L&B groups and individuals
• Utilize technology to provide staff with fast and secure methods of accessing information and collaboration

• Designed IT layouts for new office locations.
• Project management, responsible for ensuring project schedule and budget.
• Provided global help desk support.
• Administered Access Control system for all users.
• Managed all Autodesk products, services and installations.
• Administered Microsoft Office 365 accounts, including Skype for Business.

• Install and configure servers including raid arrays in addition to facilitating backup & recovery.
• Actively provided desktop, configuration and phone support for software and hardware.
• Carry out full installation of cabling for routers, switches, and new workspaces.
• Establish new IT policies, which defined acceptable use of IT assets within the company.
• Closely collaborated with project members to identify and quickly address problems.
• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.

Business Management

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