• Developed and released multiple technological enhancements, including creating and maintaining a web-based supply ordering website running on osCommerce.• Managed new technologies by running software tests to ensure proper functionality, conducting user acceptance training to streamline implementation, and documenting all developments and updates.• Maintained and upgraded hardware running a POS system based on Red Hat Linux for a chain of video rental stores, as well as a Windows OS… Show more • Developed and released multiple technological enhancements, including creating and maintaining a web-based supply ordering website running on osCommerce.• Managed new technologies by running software tests to ensure proper functionality, conducting user acceptance training to streamline implementation, and documenting all developments and updates.• Maintained and upgraded hardware running a POS system based on Red Hat Linux for a chain of video rental stores, as well as a Windows OS POS system for pizza restaurants.• Ensured network connectivity across all 840 locations, partnering with service providers to troubleshoot and re-establish Internet connection over cable, DSL, satellite, V92 Dialup, and Wireless 3G and 4G; additionally, executed remote administration using ssh, telnet, and VNC to mitigate issues.• Spearheaded a large-scale project migrating from Windows XP to 7 in order to meet PCI compliance.• Installed and tested cat-5, coaxial, and low-voltage cable in both new store construction sites and existing retail and office environments, leveraging extensive technical acumen and attention to detail.• Hired, trained, and on-boarded multiple staff members throughout tenure, providing hands-on coaching and mentorship in the technical aspects of the job as well as industry and company best practices.• Created troubleshooting guides for hardware, software, and network problems on behalf of regional troubleshooters and customer service representatives, ultimately saving both time and resources.• Strategically locked down Windows-based computers, and updated and deployed Eset antivirus suite. Show less

• Supervised Tier 1 help desk technicians supporting network, hardware, and software issues for over video rental stores and pizza restaurants; supported users via phone, email, and remote administration.• Interviewed, hired, and trained ~10 Tier 1 help desk applicants, and created work schedules for all in-office and on-call help desk support, ensuring the provision of support 24 hours a day, seven days a week.• Traveled throughout company locations to maintain and up-grade equipment… Show more • Supervised Tier 1 help desk technicians supporting network, hardware, and software issues for over video rental stores and pizza restaurants; supported users via phone, email, and remote administration.• Interviewed, hired, and trained ~10 Tier 1 help desk applicants, and created work schedules for all in-office and on-call help desk support, ensuring the provision of support 24 hours a day, seven days a week.• Traveled throughout company locations to maintain and up-grade equipment, and provided on-call support during typical off-hours; established a reputation for meeting and exceeding client expectations.• Installed and maintained hardware and software for PCs, Macs, servers, thin clients, network equipment, and more, while also managing responsibility for the setup of secure network connectivity across multiple providers, including DSL, cable, satellite, and wireless 3G and 4G. Show less