As a consultant at NCS Group, I apply agile and scrum methodologies to deliver innovative solutionsacross diverse industries. With over six years in IT service management, including roles as a seniorservice delivery executive at Singtel and assistant project manager at Wildlife Reserves Singapore, Ibring extensive experience. My certifications in project management, infrastructure support, and ITILunderscore my expertise. I am driven by a passion for leveraging these skills to support organizationalgoals and drive positive social and environmental impact.Developed automated Webcrawler that significantly enhanced team efficiency in vulnerability patchmanagement. My client portfolio includes diverse organizations such as NEC, DSTA, Amdocs, andUnion. I excel in building lasting relationships and achieving high client satisfaction metrics. Byidentifying and implementing process improvements, I successfully enhanced operational effectivenessand boosted team productivity, resulting in a 40% reduction in workload.