As an Activation Specialist at Stax Payments, I manage product communication across the organization, creating excitement around new product launches, channeling product feedback, and managing issue resolution. I have been in this role for over a year and a half, and I have successfully contributed to the enhancement and adoption of the company's payment solutions.I have a strong background in customer service and technical support, which I leveraged in my previous roles as a Customer Success Specialist at Stax and a Customer Service Representative at Wheelzy. I have a proven track record of analyzing and reporting product malfunctions, updating internal databases, monitoring customer complaints, and reconciling deposits and statements. I am proficient with computers and networks, and I am quick to learn the newest technology that comes out.I hold an associate degree from Valencia College, where I developed my skills in customer experience, email, and communication. I am always looking for ways to innovate and improve procedures, and I can think on my feet and make quick decisions that have the best outcome in mind. I am a hard worker who excels at the roles and responsibilities assigned, and a person that an organization can count on. My goal is to deliver exceptional value to the customers and the company, and to grow professionally and personally.
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Activation SpecialistStax Payments Oct 2022 - May 2024Manage Product communication across the organization including creating excitement around new product/feature launches, channeling product feedback and managing issue resolution.Maintain regular communication with sites to ensure timely completion of start-up and maintenance activities -
Customer Success SpecialistStax Nov 2021 - Oct 2022Orlando, Florida, United StatesI analyzed and reported product malfunctions (for example, by testing different scenarios or impersonating users).Updated our internal databases with information about technical issues and useful discussions with customers.Monitored customer complaints on social media and reached out to provide assistance.Reconciled deposits and statements, and performed cause analysis for larger technical and processing abnormalities. -
Verification SpecialistMarriott Vacations Worldwide Apr 2019 - Oct 2021Orlando, Florida, United StatesI managed large amounts of inbound and outbound calls in a timely manner. Followed communication “scripts” when handling different topicsIdentified customers’ needs, clarified information, researched every issue and provided solutions and/or alternativesSeized opportunities to upsell products when they arisedTrained new team members on verification procedures, contributing to a knowledgeable and cohesive team. -
Customer Service RepresentativeWheelzy Oct 2018 - Apr 2019Orlando, Florida, United StatesI Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Ted Tanis Education Details
Frequently Asked Questions about Ted Tanis
What is Ted Tanis's role at the current company?
Ted Tanis's current role is Activation Specialist @ Stax Payments | Customer Experience, Technical Support.
What schools did Ted Tanis attend?
Ted Tanis attended Valencia College.
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