✦ Summary ✦As an accomplished Information Technology Leader, I’ve found my successes have been achieved by effectively developing and executing strategies in delivering optimal technology services and solutions. I specialize in defining and implementing performance metrics, aligning IT operations with corporate objectives, and building and leading high performing teams that succeed through a culture of inclusion, collaboration, and engagement. I am also proficient in leading complex projects, cultivating relationships and partnerships, implementing continuous improvements, and serving as a Strategic Advisor to Executive Leadership teams.✦ Areas of Expertise ✦IT Operations Management • Performance Improvement & Change Management • System Design & Integration • Product Launches • Security Controls • Risk Management • Compliance Management • Project & Program Management • Facility Management • Technical Support • Customer Experience Strategies • Relationship Building • Vendor Management • Negotiations • Team Building & Leadership • High-Performance Culture • Coaching & Mentoring • Strategic Planning & Execution • Budgeting & Forecasting • M&A Integration • Innovative Solutions & Improvements • and more…✦ Key Achievements ✦▸ Successfully led numerous key projects, including the integration efforts with the acquisition of multiple organizations, launching a 24/7 Customer Care Center, and various office moves and builds.▸ Enhanced IT operating efficiencies; developed and improved operational systems, processes, and policies.▸ Key contributor with navigating the South Region of an organization through the pandemic crisis.▸ Increased employee engagement, retention, and service levels by building optimal team cultures; created positions and descriptions promoting growth.▸ Developed team members into leadership roles through coaching and mentoring; designed training programs.