Ted Taylor Email & Phone Number

Juno Beach, Fl, Us

Dania Beach, Fl, Us

FirstService Residential is North America’s leading property management company.In this role, I oversee IT operations encompassing the development and execution of the technology vision, IT strategic and operational planning, budget, customer engagement, and P&L administration supporting 22 offices in the South Region including Florida, Georgia, Tennessee, and Alabama; manage 10 team members. Ensure technology solutions maintain security and integrity of the data; drive major projects; serve as a member of the Senior Management Advisory Team and Decision Making Committee.My successes included:• Successfully led numerous key projects; developed timeline, budget, communication strategy, and support model. Projects included IT integrations with the acquisitions of multiple organizations, data and platform migrations, and office moves and builds.• Enhanced operating efficiencies; developed and improved processes and systems.• Improved contract oversight and margin analysis; developed a software platform for Contract Management.• Established a single point of contact and enhanced the tracking of IT requests.• Key contributor with navigating the South Region through the pandemic crisis; implemented safety policies and communication rooms.• Increased employee engagement and retention by building optimal team cultures.• Developed team members into leadership roles through coaching and mentoring.• Grew the pipeline of new talent and established a year-round source of highly motivated pre-professionals; developed an Intern Program allowing technological learners to attain valuable work experience in part-time roles.

Dania Beach, Fl, Us

I led the daily IT activities with responsibility for the Software Support Department, multi-departmental Client Transition Team, and Customer Service Center Review Committee covering the Mid-Atlantic region including Pennsylvania, New Jersey, Maryland, Washington D.C., Virginia, North Carolina, and South Carolina; supervised 5 team members. Managed multiple teams and key projects ensuring optimal delivery results; collaborated with leadership to develop and maintain the IT roadmap.Key accomplishments included:• Led major projects including the development of project plans, schedules, and documentation. Projects included the launch of a 24/7 Customer Care Center, restructure of the Accounts Receivable department, and the creation of the Remote Manager IT Support process.• Led development of training programs and processes for industry-leading software; designed internal support process and created a 6-step training program for 400 team members.• Optimized operational efficiencies; enhanced operational systems, processes, and policies.• Improved management reporting and tracking; advanced information flow across multiple platforms.• Increased effectiveness of Internal Support Services, including National Customer Care Center integration, IT department directives, and new client transitions into departments, databases, and communication systems.

I managed the system and network operations involving administration and support of Windows XP operating systems and server hardware installations, active directory user and computer accounts, content and data security, and a multi-server exchange environment. Maintained IIS websites, configure HTTP redirects, SSL certificates, push updates, and software installations; built and managed vendor relationships; administered service contracts.My achievements included:• Directed technology projects; developed and implemented strategic planning, budget approval, and support. Projects: designed the data protection system and disaster recovery plan, replaced the NEC closed phone system with Cisco IP phone integration to MBCG WAN, and migration of several servers to a single upgraded hardware system.• Improved IT security controls; designed policies, procedures, project plans, schedules, and documentation.

I developed and supported the internal systems architecture; created server-based data storage and QuickBooks Enterprise financial system; designed a sales system, online store, and website; established the company’s first office.

I built a network for communications and data sharing; organized a new Data Center for the company relocation and expansion; established an in-house Desktop Support Center.