Supported the Defence 365 Program and related projects, initially with the DND ’s Directorate of Information Management Engineering and Integration (DIMEI) organization at the Carling Campus in Kanata working independently and as a team member with project managers, stakeholders and contributors to advance key IT/infrastructure projects, such as implementing Microsoft 365 enterprise-wide, and other projects that will benefit all DND and Canadian Armed Forces (CAF) personnel. Improved documentation support for network/engineering activities helped to advance the development and implementation of secure Internet tools, technology, and IT/network resources for use by DND/CAF personnel deployed across Canada and worldwide to improve capabilities for communication, collaboration, and information exchange; provide standardized IT services for all DND networks; and deliver timely and accurate information to support CAF operations in Canada, and internationally. Technical writing support for DND projects included reviewing and revising existing material and resources; participating in research and development, standards development, technology roadmaps, system optimization, and introduction of new SaaS technologies and capabilities; supporting document review, validation and verification of technical details; and developing and updating documents for use in the office/lab, and in the field as online tools. Close coordination with management, document reviewers and contributors ensured that revisions were made using approved versions and templates. Duties, tasks and responsibilities (character limit exceeded, see resume for details)

Supported OPG’s Renewable Generation training organization at the Training & Development Centre by working with management, stakeholders and contributors to develop a new governance framework and key documents, including the program, lifecycle, and individual program guides to meet internal, business and regulatory requirements. RG’s program provides the structure, processes and tools for defining, developing, implementing, documenting, assessing, and improving training. The lifecycle follows a process for developing and implementing program requirements and objectives to ensure an organized, systematic progression in skills development. Program guides describe the purpose, exclusions, and development process to support health and safety, trades, and operator training at OPG’s hydroelectric or thermal generating stations and facilities. Support provided to RG Training also included reviewing and revising existing training material and resources (electrical and mechanical equipment); participating in and supporting review, validation and verification of new or revised procedures and work instructions; and assisting SMEs to develop new course material and assignments with text and graphics for use in the classroom, in the field as online tools, and in binders. Close coordination with management, document reviewers and contributors ensured that revisions were made using approved versions and templates. Duties, tasks and responsibilities required use of online using enterprise tools, working independently and with management and stakeholders to review processes, verify/collect information and incorporate reviewer comments to update training governance and related documentation, and develop procedures reflecting a new organizational structure; identifying, analyzing and prioritizing; working with document workflows, close-outs and repositories; and using standardized templates to design, draft, edit, finalize and publish documents in approved template format.

Supported OPG’s Niagara Operations plant group (now South-Central Operations) from the Sir Adam Beck hydroelectric complex by working with management and contributors to deliver emergency plans to meet internal, business, and regulatory requirements. OPG's revised emergency plans (EPRP) are optimized to support a high level of preparedness and response at Niagara and Gravenhurst area hydroelectric stations and sites.Improved emergency support includes new and updated procedures and response charts for evacuations, fires, medical emergencies, power system blackouts, rescues, cyber-/security incidents (NERC-CIP), infectious disease outbreaks, and spills. Updated EPRP resources are designed to support operations staff and emergency responders as online tools, and in binders.Close coordination with management, document reviewers and contributors ensured that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using online enterprise tools, working independently and with management, SMEs and stakeholders to verify/collect information and incorporate reviewer comments; identifying, analyzing and prioritizing; working with document workflows, close-outs and repositories; and using standardized templates to design, draft, edit, finalize and publish emergency preparedness and response plans and supporting information, including graphics. EPRPs are aligned with OPG's business goals and operational objectives, which include improved safety and human performance, and support for emergency training and exercises.Industry standard Windows authoring, publishing and document management tools included Asset Suite (AS7), MS Office Suite, Visio, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported a financial procedure capture and transformation project by preparing and updating internal operating procedures at the branch and enterprise level to meet regulatory, corporate governance, information security, and business process requirements. Close coordination with document owners ensured that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using online enterprise tools; working independently and with stakeholders, team members and operations SME resources to verify requirements, collect information, and incorporate reviewer comments; and using standardized templates to draft, edit, and finalize step-by-step instructions to support production, operator training, and business process development. Industry standard Windows authoring, publishing and document management tools included MS Office 365/Suite, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported ATS life sciences engineering and technical services teams by developing and updating detailed, step-by-step procedures for upgrading/refurbishing multi-axis robotic (computer-controlled, electro-mechanical) equipment to meet technical support and customer requirements. Close coordination with document owners ensured that revisions were made using approved versions and structured templates. Duties, tasks and responsibilities required working independently and with management and stakeholders, engineers and document owners to verify requirements, collect information and incorporate reviewer comments; working with document workflows, and repositories; and using standardized structured document templates to draft, edit, and finalize upgrade and refurbishment manuals with graphics for multi-axis (H-BOT) and single axis (S-BOT) robotic equipment, and the Debug Camera Kit Assembly and Installation Manual. Industry standard Windows authoring, publishing and document management tools included Adobe FrameMaker 12, MS Office Suite, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported engineering and corporate relations and communications (CRC) teams at the Pickering Nuclear site by conducting in-plant interviews and surveys, working with management and contributors and using SharePoint portal resources to manage, develop and deliver key technical/business documents, including an advance information package (AIP) for the IAEA OSART Mission, WANO Event Summary Guide (Follow-Up Peer Review), nuclear visitor CANDU kiosk content, and various internal/external business and employee communications.Close coordination with document owners ensured that revisions were made using approved versions and templates.Duties, tasks and responsibilities required use of online using enterprise tools, working independently and with management, stakeholders, engineers and document owners; conducting interviews to verify/collect information and incorporate reviewer comments; and using standardized templates to draft, edit, finalize and publish documents to support plant operations, and corporate communications plans and initiatives, including the AIP. All communications and messages aligned with OPG's business goals and objectives to reinforce, improve or change employee behaviours related to safety, good practices, human performance, and the corporate culture.Industry standard Windows authoring, publishing and document management tools included OPG Station Condition Records (SCR), MS Office Suite, Visio, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported the business operations learning and documentation team (BOLD) by preparing and updating internal procedures and guidelines for system operators and back office personnel at the branch and enterprise level to meet regulatory, corporate governance, information security, and business process requirements for the FATCA project according to internal guidelines.Close coordination with document owners ensured that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using online enterprise tools, testing the software and analyzing processes using flow charts; working independently and with stakeholders, team members and operations SME resources to verify requirements, collect information, incorporate reviewer comments, and participate in peer reviews; and using standardized templates to draft, edit, finalize and publish online procedures, guidelines, and step-by-step instructions to support production, operator training, and business process development. Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported ATS energy engineering and technical services teams on the Darlington NGS Retube and Feeder Replacement project according to CANDU guidelines by preparing and updating equipment operation and maintenance manuals for the large-scale replacement of nuclear reactor components to meet engineering, regulatory, corporate governance, information security, and business process requirements, and to support the system/software development lifecycle.Close coordination with document owners ensured that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using online using enterprise tools, working independently and with management and stakeholders, engineers and document owners, including system and SCADA/software developers, to verify requirements, collect information and incorporate reviewer comments; and using standardized templates to draft, edit, finalize and publish O&M manuals, design descriptions (computer-controlled, electro-mechanical equipment), technical requirements and specifications with graphics for reactor vault data acquisition, observation and communication systems, and specialized automated removal tools to support operator training and refurbishment work.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported Hydro One engineering and business planning by managing and editing the first-generation distribution system plan (DSP) detailing their investment plans over a 5-year period to meet regulatory, corporate governance, information security, and business process requirements.Close coordination with document owners ensured that revisions were made using approved versions.Duties, tasks and responsibilities required using enterprise tools, working independently and with management and stakeholders, engineers and document owners, SME contributors and reviewers to collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize plans, narratives, business cases, charts, and diagrams representing business processes at the enterprise and operational/project level.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure network resources.

As team leader, supported SNC-Lavalin engineering and business development on BHP Billiton's potash projects in Saskatchewan, Canada and Washington, USA, by preparing technical and business documents for the design definition phase to meet engineering, regulatory, corporate governance, project controls, information security, and business process requirements, and to support technology assets transfer.Close coordination with document owners and document control was maintained to ensure that revisions were made using approved versions and templates.Consistent and systematic approaches to technical writing and documentation combined with staff supervision and mentoring minimized risk and supported initiatives for prevention through design (PtD) and value improvement engineering (VIE), which improved the quality of documentation and advanced continuous improvement of engineering processes and procedures.Multimedia e-learning modules were co-developed to support safe and continuous improvement, business training objectives, and corporate guidelines using storyboarding and adult learning principles (Introduction to Business Writing, and Business Writing 2). This training assisted both experienced staff and new recruits, especially those with English as a second language (ESL). Training activities included preparing and presenting plans, developing and delivering content and using online tools, presentations and other materials for knowledge transfer and delivery.A style guide developed for use across projects provided engineers and document owners with guidelines and recommendations for writing style and presentation. Key recommendations on writing for a global audience assisted both experienced staff and new recruits. Duties, tasks and responsibilities (character limit exceeded, see resume for details)Industry standard Windows authoring, publishing and document management tools included (character limit exceeded, see resume for details)

Supported the SDM pharmacy systems IS group, national call centre, and IT service desk by preparing, updating, validating, and publishing enterprise knowledge base articles for the Health Watch New Generation (HWNG) software platform used by retail operations in stores across Canada to meet corporate governance, information security, and business process requirements, and to support the software development lifecycle.Knowledge base articles were developed to resolve reported technical issues and operating problems, such as with transaction processing, interconnected equipment, and system/software. Concise and accurate descriptions, screen captures, escalation procedures, step-by-step instructions, and cross-references to other KB articles assisted IT service desk agents and technical support SMEs to quickly identify and resolve problems. KB articles were developed by communicating with SMEs, testing the software (including previous versions), researching other articles to gain insight and understanding, investigating possible solutions and workarounds, and preparing diagrams to capture software functionality and operating sequences.Duties, tasks and responsibilities required using online enterprise tools, working independently with HNG software versions and the Remedy knowledge base, call centre representatives and with SMEs, management, stakeholders, and document owners to verify requirements, collect information and incorporate reviewer comments; and using standardized templates to draft, edit and finalize KB articles with graphics.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure CMS resources.

As lead technical writer I supported SNC-Lavalin Nuclear engineering, operations, and business development on EPC/M projects and proposals by preparing and updating engineering, QA, operations and project documents to meet customer, regulatory, corporate governance, project controls, information security, and business process requirements (also as Manager, Technical Editing Group 2006-2007).Major projects included refurbishment and steam generator replacement (SGR) at the Bruce A nuclear generating station in Kincardine, ON, which received a national industry award (Natural Resources, Industry & Energy, 2010), and SG replacement at the Prairie Island nuclear generating station in WI, USA.Close coordination with document owners and document control was maintained to ensure that revisions were made using approved versions and templates.Consistent and systematic approaches to technical writing and documentation combined with staff supervision and mentoring improved the quality of deliverables, minimized risk and supported engineering initiatives, such as updating internal processes and QA/operating procedures for design/software verification, and alignment with risk-based engineering change control (ECC), and IAEA international standards and requirements. Supported business development by preparing and editing proposal content (RFI/RFP/RFQ) and supporting materials, including presentations, in collaboration with management, SME contributors and stakeholders.Developed and delivered an in-house training program and guidelines to improve the technical writing skills of engineering staff (character limit exceeded, see resume for details)Duties, tasks and responsibilities (character limit exceeded, see resume for details)Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure network resources.

Supported OPG nuclear engineering and operations for plant equipment maintenance and inspection activities, and the mini-SLAR (Spacer Location and Repositioning) nuclear reactor inspection system project by preparing operations and project documents to meet regulatory, engineering, corporate governance, information security, and business process requirements, and to support the system and SCADA/software development lifecycle. Close coordination with document owners and document control was maintained to ensure that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using online using enterprise tools, working independently and with management and stakeholders, engineers and document owners, SME contributors and reviewers, including system engineers and software developers, to execute documentation plans, verify requirements and collect information, incorporate reviewer comments, and participate in peer reviews; and using standardized templates to draft, edit and finalize operation and maintenance procedures (computer-controlled, electro-mechanical equipment), inspection reports, design plans, technical requirements and specifications, business cases, and process documentation with graphics. Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Adobe Acrobat Writer, and secure network resources.

Supported the iPHIS (phase 1) implementation and training teams by preparing project documents and training materials for Ontario's integrated public health information system to meet Ministry, corporate governance, information security, and business process requirements, and to support the software development lifecycle. Software/UI development, including new functionality and bug fixes, was tested, tracked and verified with IT change management according to ITIL best practices to ensure accuracy and consistency in training manuals and online/supporting documentation, including content uploaded from MS Word to RoboHelp, and to support train-the-trainer and system development across all Health Units in Ontario. Duties, tasks and responsibilities required using online using enterprise tools, working independently and with management and stakeholders, SME contributors and reviewers, including software developers and the iPHIS training team, to execute the project plan, verify requirements and collect information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize training manuals, implementation handbook and reference guide, user resources for Oracle reports, application online help content, data input forms, and process documents/diagrams.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported the Pickering NGS Unit 1 RTS project by providing documentation and library services, and developing specific contract language for construction services agreements (CSA) under a tight delivery schedule during negotiations with major contractors to meet enterprise, project, engineering, legal/contractual, corporate governance, information security, and business process requirements. Close coordination with document owners ensured that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using online using enterprise tools, working independently and with the legal department, management and stakeholders, SME contributors and reviewers to collect and verify information, incorporate reviewer comments, and participate in peer reviews; and using standardized (OPG law division) templates to draft, edit and finalize content for RTS construction services agreements. Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Adobe Acrobat Writer, and secure network resources

Supported the Systems and Technology group on the Service Platform Proof Streamlining (phase 1) project, which replaced the DOS-based CSR Workbench teller system with online financial transaction processing using a web-based (IBM WebSphere) system designed to inter-operate with existing service systems. Technical and project documentation was prepared to meet enterprise, operations, corporate governance, IT/information security and business process requirements, and to support the software development lifecycle. Close coordination with document owners ensured that revisions were made using approved versions.Operations documents supporting mainframe computer services were updated, validated and deployed from a secure, centralized repository. Duties, tasks and responsibilities required using online using enterprise tools, working independently and with management and stakeholders, SME contributors and reviewers, including software developers, to execute documentation plans, collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft/update, edit and finalize technical specifications, process diagrams, software design descriptions, installation and operation guides, test plans, project proposals, and detailed job processing and database recovery instructions for mainframe computing services. Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure Intranet/SharePoint resources.

Supported the UDM-TSS/ANDE (Terminal Solids Solubility and Advanced Non-Destructive Examination) nuclear reactor inspection system projects and development programs from inception to commissioning by preparing technical and project documentation to meet regulatory, engineering, corporate governance, information security, and business process requirements, and to support the system and SCADA/software development lifecycle.Close coordination with document owners and document control was maintained to ensure that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using online using enterprise tools, working independently and with management and stakeholders, engineers and document owners, SME contributors and reviewers, including system engineers and software developers, to execute project and documentation plans, collect and verify information, incorporate reviewer comments, and participate in peer reviews; and using standardized templates to design, draft, edit and finalize project and design plans, technical requirements and specifications (computer-controlled, electro-mechanical equipment), process documentation/diagrams, prototype and production manufacturing, assembly/testing instructions, and operation and maintenance procedures with graphics.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure network resources.

Supported Certas enterprise operations, and critical online and on-call production applications on mainframe and mid-range computing platforms by preparing operational-ized procedures and standards to meet operations, corporate governance, Y2K/information security, IT service management, and business process requirements.Helped to develop a new document model for building a knowledge base to support production and meet service level agreements (SLA). Close coordination with document owners ensured that revisions were made using approved versions.Duties, tasks and responsibilities required using online using enterprise tools, working independently and with management and stakeholders, including the operations support team, to execute documentation plans, collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize standard operating procedures (SOP) and processes for updating the knowledge base and centralized repository.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure network resources.

Supported OHN by preparing policies and procedures set by the board of directors for the CANDU Owners Group, a non-profit organization serving domestic and offshore CANDU nuclear electrical utilities to meet regulatory, corporate governance, information security, and business process requirements. Close coordination with document owners ensured that revisions were made using approved versions and templates.Duties, tasks and responsibilities required using enterprise tools, working independently and with management and stakeholders, SME contributors and reviewers to collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize corporate policies and procedures. Industry standard Windows authoring, publishing and document management tools included MS Office Suite, and secure network resources.

Supported CGI corporate administration and operations by documenting the client-supplier relationship and contractual requirements for a merger outsourcing services agreement (OSA) and customer relationship management (CRM) framework negotiated between CGI Telecom and Bell Canada, the parent company. Validation of contractual exchanges was confirmed with SME contributors and stakeholders to ensure compliance with legal and contractual requirements and to meet regulatory, corporate governance, Y2K/information security, and business process requirements. A hybrid user/reference document model developed for operational-ized procedures included contract interpretations, specific references, and action items.Duties, tasks and responsibilities required using enterprise tools, working independently and with management, stakeholders and document owners, SME contributors and reviewers to collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize OSA contractual documents, corporate policy and operating procedures.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, and secure network resources.

Supported a CN Rail third-party provider (off-site) by revising and reorganizing the existing Driver Training National Safety Code Instructor Guide to meet the approved course of study from the U.S. Department of Transportation (DOT), Federal Highway Administration (FHA) and Bureau of Motor Carrier Safety (BMCS) for the training of professional drivers. The revision met Transport Canada Federal transportation regulations and requirements, and Canadian Ministry of Transportation (MOT) requirements and standards for professional driver training. Existing course material designed for in-classroom instruction and student evaluation included practical range exercises to assist instructors with hands-on road training of student drivers in preparation for their driver examinations. Document templates were developed to provide a master (container) and separate standalone subdocuments for each section of the manual. Duties, tasks and responsibilities required working independently and with internal SMEs, stakeholders and document owners to collect and verify information, and incorporate reviewer comments; and using standardized templates to rewrite, edit and finalize the instructor guide. Industry standard Windows authoring, publishing and document management tools included MS Office Suite.

Supported global operations for client investment services by preparing IT/change management policy, procedures, and help desk roll-out user/training documentation to meet regulatory, corporate governance, Y2K/information security, and business process requirements. Updated the policy and procedures document model to use common (global) components and product-specific information. Duties, tasks and responsibilities required using enterprise tools, and testing the software; working independently and with management and stakeholders to collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize policy, procedures, and Quick Start User Guide for the ServiceCenter™ call management system, which included task-oriented information with graphics for user training and future development. Industry standard Windows authoring, publishing and document management tools included MS Office Suite, Visio, Adobe Acrobat Writer, and secure network resources.

Supported Kelk engineering, product development, and customer support by preparing user and technical reference documentation for this world leader in real-time process control, and laser imaging/measurement systems for heavy industrial applications to meet business and customer requirements. • A new, top-down structure and document model was developed to incorporate common components and product-specific information for a simplified SGML (DTD) template. Duties, tasks and responsibilities required using enterprise tools, and testing the software; working independently and with management and stakeholders, engineers and document owners, SME contributors and reviewers to collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize process (computer-controlled, electro-mechanical) equipment documentation with graphics. Industry standard Windows authoring, publishing and document management tools included MS Office Suite and FrameMaker+SGML, and secure network resources.

Supported Satellite Television Network Division engineering and marketing groups by preparing technical product documentation and user manuals for secure satellite TV receivers and digital broadcast video compression products from new document designs, and by actively participating in the product development process to meet project and business requirements, and to support commercial, government, and military customers worldwide. Content development, foreign language translation, and international (EU) standards compliance was coordinated with engineering and marketing in Canada and the U.S. New structured document designs utilized information mapping and layout to improve readability, usability and re-purposing. Close coordination with document owners ensured that revisions were made using approved versions.Different and translated versions of product user manuals and operating guides were produced using Adobe PostScript output files and coordinated with vendor production facilities, including offshore in South Korea. Duties, tasks and responsibilities required using enterprise tools, and testing the products; working independently and with other writers, management and stakeholders, including product development and support teams, to execute project and documentation plans, collect and verify information, and incorporate reviewer comments; and using standardized templates to design, draft, edit and finalize technical specifications, acceptance test plans (ATP), technical bulletins, application notes, marketing and collateral materials, and different versions of user guides and operating manuals with graphics.Industry standard Windows authoring, publishing and document management tools included MS Office Suite, FrameMaker, Adobe Acrobat Writer, Adobe Illustrator, CorelDraw, and secure network resources.