Ted Werner Email and Phone Number
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Ted Werner is a Director, Customer Service: Business Intelligence and Project Services at Staples at Staples Advantage. He possess expertise in project management, customer service, contact centers, business process improvement, organizational reengineering and 1 more skills. Colleagues describe him as "Over the past three years, I had the good fortune to work with Ted, who was my director. Recently, I retired from Staples to pursue my interests in writing and workforce performance coaching. During my career, I worked with a number of senior managers and Ted stands out as one of the exceptional few superior leaders and managers. What makes Ted superior? First, he is an empathetic manager who authentically cares about those who work within his organization. He understood that a great organization is a synthesis of good people operating within an enabling environment, which he persistently worked to create. Second, he is a strategic thinker. While many senior managers were very tactical in focus, we were able to construct a coherent strategy and framework to achieve desired business outcomes. Third, he was willing to take calculated risks in pursuit of meaningful business results. We pursued difficult and complex solutions, where achieving desired outcomes were not always guaranteed. If mistakes were made, they were looked upon as learning opportunities. Fourth, he was open-minded yet assertive. Typically, we discussed, debated, explored, and decided. Throughout this entire process, he was clear as to his expectations. Great managers and leaders are exceptions to the rule. Ted is one of those exceptions."
Staples Advantage
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Director, Customer Service: Business Intelligence And Project ServicesStaples Advantage Nov 2008 - PresentFramingham, Ma, UsLead a group of expert centers provding support to front line customer service organizations. Centers include Project Management, Business Analysis, Process Reengineering, Business Intelligence, Quality Monitoring, Process Assurance and Knowledge Management.
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Senior Manager Contact Center- Virtual OperationsStaples Advantage Jul 2003 - Nov 2008Framingham, Ma, UsLed a contact center of 300+ associates handling voice, email, and chat.Managed on shore outsourcer of 200+ agentsImplemented work from home program for CSR'sMaintained an expense to sales ratio of 1%
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Project ManagerStaples Jan 2000 - Jun 2003Led numerous I/T projects designed to improve the functionality of the Order Management System
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Contact Center ManagerStaples Jun 1996 - Dec 1999Manage a 300 person contact center.Responsible for all functions including HR, Training, Recruiting,
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Area Manager- Service ActivationAt&T Jun 1993 - Mar 1995Dallas, Tx, UsManage numerous operations centers across Indiana and Ohio -
Various PositionsAmeritech Jun 1984 - May 1993Philadelphia, Pa, UsHeld various positions as:Strategic PlannerEngineering ManagerInstallation and Maintenance ManagerLabor RelationsBudget AnalystConstruction Team ManagerEngineer
Ted Werner Skills
Ted Werner Education Details
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North Central CollegeFinance -
Purdue UniversityIndustrial Engineering
Frequently Asked Questions about Ted Werner
What company does Ted Werner work for?
Ted Werner works for Staples Advantage
What is Ted Werner's role at the current company?
Ted Werner's current role is Director, Customer Service: Business Intelligence and Project Services at Staples.
What is Ted Werner's email address?
Ted Werner's email address is te****@****age.com
What is Ted Werner's direct phone number?
Ted Werner's direct phone number is +185964*****
What schools did Ted Werner attend?
Ted Werner attended North Central College, Purdue University.
What skills is Ted Werner known for?
Ted Werner has skills like Project Management, Customer Service, Contact Centers, Business Process Improvement, Organizational Reengineering, Lean/six Sigma.
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