Ted Wildsmith Email & Phone Number

Teddington, England, United Kingdom

Aylesbury

• Role Summary: Plan, manage and deliver a roadmap of diverse enterprise system and process improvements targeted to bring business benefit. Embed Change Management in project delivery, define best practice and provide.
• Defining our department’s Change Management approach, creating and implementing best practice, and encouraging other teams in this area.
• Delivery of a programme of change for business benefit, including end to end management of IT and cross-departmental projects from inception to delivery, using a combination of in-house resource and external partners.
• Projects delivered include cloud migrations, new system implementations, business system and customer experience improvements, and decommissioning of on-premise infrastructure, covering technologies such as Azure.
• Working with multiple departments to identify gaps and needs where technology can assist and improve working practices, then translating complex requirements into state-of-the-art solutions.
• Leading on a continuous, iterative approach to system and process automation implementation.

Aylesbury, Bucks

• Role Summary: Delivery of a range of business system improvement projects, focused around CRM, ERP and integrated systems, with responsibilities as an internal CRM functional consultant, solution architect and project.
• Delivered a company-wide, enterprise level CRM business system upgrade and cloud migration from initial proof of concept and planning through design, build, user acceptance testing and delivery, managing an internal.
• Spearheaded a project to improve information flow and data centralisation, deploying integrations between business systems, involving implementing new software, and owning and managing a new supplier relationship.
• Delivered a portfolio of changes to facilitate the merger of business systems for our UK and Ireland companies.
• Instigated and championed a scrum-based release process for changes to our internal CRM business system to bring about continual improvement.
• Performed analysis of business processes and system use, resulting in the deployment of new solutions within existing business systems for several teams within the business, the outcome of which was improved efficiency.

Loudwater, Bucks

• Role Summary: Delivered a multi-million pound greenfield Patient Administration System, working as the technical lead, using Dynamics CRM as the core system, involving multiple integration points and 3rd party.
• Technical workstream lead for a transformation project utilising many software components, based centrally around Microsoft Dynamics CRM 2013.
• Core project member from analysis & design, through development, system and integration testing, into UAT testing, ready for deployment.
• Overarching technical responsibility of the entire solution, incorporating all functional, non-functional, and data centre features of the solution.
• Data centre solution design, including high availability, load balancing, and security.
• Business analysis, including requirement writing and information gathering.

Loudwater, Bucks

• Role Summary: Working within the applications team, providing support and service improvement projects for business and healthcare applications.Key Points:
• Support for hosted business applications.
• Processing and implementing requests and resolving issues.
• Break-fix troubleshooting.
• Pipeline project management - analysis of requests and assessment of risks, costs and benefits.
• A range of clinical and business applications supported: Patient Administration Systems (PAS), Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Finance, Mobile Planning, and.

Loudwater, Bucks

• Role Summary: Working within the service desk team, providing IT technical support to business users.Key Points:
• Provided first & second line service desk support.
• Dealt with incoming incidents and requests.
• Provided excellent customer service and task management.
• Supported: AD user administration, end-user client hardware and software issues, as well as general IT troubleshooting.

Undergraduate Master Of Chemistry (Mchem), Chemistry

Activities and Societies: Secretary of Oxford University Juggling Club, Worship Co-ordinator Oxford Inter-Collegiate Christian UnionFinal.

Gcses & A-Levels, See Below

Activities and Societies: Loose and tight head prop for Rugby Team Extra curricular bandsA-Levels: Chemistry - A, Mathematics - A, Further.