- Design test plans and test cases for projects of varying scopes and requirements- Perform functional and regression testing across web UI and mobile apps (Browserstack and Actual device) through sprints- Manage test case workflows and bug reporting via Jira, Testrail, and Clickup.- Cross functional collaboration with Project Managers and Developers to align software to requirements.- Conducted API testing with tools including Swagger and Datadog- Support automation initiatives to for regression testing with Selenium and Playwright framework

◆ Developed browser automation scripts using Selenium Python◆ Performed exploratory testing on new internal system features and external tools◆ Developed and performed user acceptance testing on chatbots using Dialogflow CX◆ API testing using Postman to determine feasibility of system integration ◆ Published technical documentation on the usage of creating and managing chatbots◆ Sourcing of CRM tools for social media management to enhance current business offerings◆ Documented and developed data extraction procedures using either SaaS platforms or python libraries

◆ Automated data extraction with data extraction tools in acquiring additional data◆ Performed data manipulation and transformation using Excel and Power Query◆ Keyword refinements to enhance system automation accuracy

◆ Produced social media analytic reports that covers highlights, sentiment analysis, potential crisis and key insights to clients.◆ Conducted manual monitoring across social media platforms on a day-to-day basis◆ Performed keyword refinements to improve the system’s tagging accuracy.◆ Cleaning of raw data through sentiment and category tagging.

◆ Researched, setup and on-site testing on smart home devices◆ Documented user manuals on various smart home devices.