Ted Wu Email & Phone Number

#Achievement:1. Achieved 45% growth for YoY revenue.2. Refined the sales operation process, enhanced the scalability of the enterprise team.3. Manage third-party partners to ensure their cooperation is scalable and replicable.#Job Description:1. Report to the management team as a regional lead with 16 team members.2. Manage relationships with customers to maintain overall account health and revenue growth.3. Develop customized business strategies to ensure that solutions provide real business value and genuinely help partners.

台灣

#Achievement:1. Achieved double-digit growth for quarterly revenue.2. Met and exceeded retention and upsell goals.3. Expanded clients' feature usage and adoption rate.#Job Description:1. Report to the management team as a team leader with 10 team members.2. Manage relationships with customers to maintain overall account health and growth.3. Facilitate cross-sell and upsell opportunities.4. Work with sales, product, and tech support teams to identify market opportunities, build business use cases, and refine product features and strengths.5. Define CSM operation-related guidelines and calculate resources for project implementation and risk management.

台灣

#Achievement :1. Cross sell professional service projects successfully.2. Excellent customer satisfaction.#Job Description :1. Researched the clients' industry and clearly defined project goals/KPIs before project kickoff.2. Executed poc / mvp projects during pre-sales and renewal stage.3. Provided the best use cases, maximized product adoption across all accounts.4. Mentored and taught customer success-related knowledge to all colleagues.

#Achievement :1. Achieved more than 36% ACV growth during renewal period.2. 100% retention rate for all assigned clients.#Job Description1. Performed service delivery and tech support/issues fixed for the product implementation.2. Deep dive in the clients' pain point/requirements, and deliver the suitable solutions/technical concepts for the clients.3. Managed multiple accounts and projects simultaneously.4. Conducted quarterly briefing review meetings.

#Achievement:1. Achieved the first publisher showcase in enterprise solutions.2. Defined the project implementation process and refined the product documents.# Job Description:1. Provided first-line technical support for product implementation (Web & APP SDK implementation, data format definition, data exchange, and system integration).2. Guided clients in transitioning data from online or offline.

Taiwan

Spending four years to lead this chatbot department - Tonii from nothing to revenue USD$ 5 hundred thousand a year. #Achievement :1. Implemented 8 AI chatbot projects on schedule in 2018.2. Designed and implemented the ordering and marketing functions for AI chatbot within 6 months.3. Designed and executed the Tonii official website revamped in 2019.#Job Description :1. Directly report to CEO as a team leader with 7 team members.2. Work with BD, PM and R&D to identify market opportunities, target segments, build business cases, and define the product vision and strategy.

台灣

#Achievement :Developed AI chatbot and contact center’s solution to more than 20 brands within four years.1. Accomplished 150% sales goal in 2018.2. Accomplished 120% sales goal and LINE@ strategic alliance in 2017. 3. Planned and executed the seminar for AI chatbot solution in 2017. 4. Developed 4 different B2B solutions within four years (i.e. CRM/Social Listening/Chatbot/e-Commerce).5. Designed and executed the Telexpress official website revamped in 2016.#Job Description :1. Plan sales target and manage sales pipeline.2. Arrange new clients visit and execute sales activities, including market research to identify customer needs、requirements taking、proposal production、presentation、quotation and contract negotiation.3. Analyze customers’feedback and plan marketing strategy to improve the solution and platform. 4. Build long-term relationships with customers, and complete over 20 contracts within three years.5. Design the company’s website and seminar, do the copy writing for AI solution quarterly.

Taiwan

Planned and executed daily community engagement, achieved over three thousand fans.

Taiwan

#Job Description : 1. Filed the documents from online and offline to ensure accuracy. 2. Planned the campus competition for school sports meet.3. Trained new employee and students the Microsoft office software.

管理學碩士, 企業管理

學士, 企業管理學系