Managed entire online business which included 4 separate online ecommerce assets, producing over 350% increase In gross online sales in 24 month periodCreated an omni-channel website platform that provided two-way communication with our current point-of-sale software and all online assetsReduced online business costs 50% by implementing operation management processes that increased efficiency in ordering, reduced packaging costs, reduced in-bound shipping, and out-bound LTL freight for customer ordersImplemented strategic planning for on-time-inventory purchasing to reduce out of stock/low stock situationsDesigned inventory management procedures for specialty trade show exhibition attended by more than 8,000 outdoor enthusiasts and up to 100 vendors and recreation watercraft experts producing over $1 million in sales annually

Directly supervised over 40 staff members year round in a time sensitive ever-changing team setting; promoting leadership, professional development, and counseling competenciesProvided instructional and advising support for about 170 high school student participants for the annual summer leadership academyPossess over 1000 hours of training from Rotary International leadership on team building, project leading, presentation skills, and active listening techniquesConducted over 200 presentations on public speaking, group dynamics, leadership, and goal setting lasting between 15 min. and 2 hours

Managed day to day operations of group health insurance and ancillary lines for small group, middle market, and large market clients consisting of corporations, non-profit organizations, and unions in excess of $7 million in commissionMaintained customer satisfaction with 100% YTD retention rate through constant communication, timely service, and ad hoc technical analysis, resulting in benefit package cost savingsWorked closely with company owner and directors in creating marketing brochures, discovering unexplored business opportunities, and constructing and promoting the firm’s online website

Provided financial and benefit structure assistance to principal advisor for private clients, small businesses, corporations, and non-profit organizations ranging from $30,000 to $15 million in investable assetsPerformed ad hoc financial analysis of accounts using proprietary financial software for principal advisor finding cost reduction, loss mitigation, and portfolio tax liability optimizationWorked closely with business owners and private clients in providing solutions for business benefit needs and personal financeActed as liaison for clients to resolve ongoing issues, process requests and negotiate the most productive cost/benefit with provider