Manage a team of test development engineers and developed automated tests for verifying DNS, OS, and network functionality for Secure64’s DNS products. Oversee all product release testing including regression, integration, system, stress, performance, acceptance, and installation tests. Hire and mentor new engineers in technology and processes to prepare them for more advanced software development roles.

Develop automated tests to install and validate functionality and fixes for hpeLinux and Helion OpenStack Cloud Platform.• Developed a series of automated tests to install and test Docker container functionality. These tests utilized Python scripts and Selenium API to install and verify basic functionality provided in the Docker packages.• Debugged and enhanced a set of tests that install and configure a multi-node Kubernetes cluster gaining a very good understanding of the Kubernetes control plane.• Designed and wrote an automated stress test in Python to add virtual networks, subnets, routers, and virtual machines to a Helion OpenStack cloud. The test verifies Linux virtual networking functionality across the OpenStack cloud and provides stress testing of the network stack and OpenStack software.• Developed an automated test to configure and provide configuration and performance testing of Open vSwitch bridging functionality between various combinations of bare-metal and virtual machines.• Identified over two dozen defects by thoroughly testing the HPE Tardis automated test framework. • Configured and maintained HP Blade system hardware along with the configuration of VLANs on internal blade switches.• Test plan development.• Provided detailed documentation on Wiki and in source code.

Responsible for BGP software development for Secure64 DNS servers and development of automated test applications for testing and troubleshooting DNS Authority, Signer, and Caching server products.• Provided current product engineering to maintain BGP software for Secure64 DNS servers.• Developed automated regression tests for DNS and network functionality.• Provided maintenance of software build and test automation applications and process for Secure64’s regression test environment.• Installation and maintenance of test and development system hardware and software.

Managed the program definition, financials and development of new installation and support services for storage hardware and software. Led integration team to transition all aspects of services and support for a new company acquisition. • Managed program that successfully integrated all services and support personnel, processes, and support operations for a company acquired by HP. Transitioned over 4500 customer support contracts, new service agreements, channel service delivery partners, parts supply and RMA process, multi-vendor hardware support, HW/SW services pricing, mission critical services, support delivery team, and training delivery.• Delivered regular program dashboards and service metrics.• Managed cross-functional program teams to introduce new service and support products.• Ensured availability and readiness of installation and support services covering all aspects of new service introduction including pricing, training, supply chain/spare parts and support delivery.• Created and published the global support plan of record used by HP field and support personnel.• Tracked and reported the ongoing service financials and customer satisfaction metrics to division management.• Supported division personnel in resolving critical customer issues. • Ensured continued profitability by driving obsolete, low volume products through the end of service life process

Improved costs savings and customer support experience by leading a cross-functional program to introduce a support automation product. Proficient with the software development lifecycle and agile software development processes. Managed program meetings, requirements, schedule, budgeting, checkpoints, roadmaps, program communication, and successful release and delivery.• Created and presented justification, user stories, requirements and ROI to obtain program sponsorship.• Instrumental in adopting Scrum agile software development process.• Performed product management role maintaining product backlog using Scrum.• Facilitated and presented updates to senior management.• Hired and managed technical writers to develop all system help and user guides.• Recruited customers for worldwide beta testing and drove legal, and management activities of all beta installations.• Provided user testing to development team and identified 25 prerelease software defects.• Managed development and delivery of worldwide support training for 60 tech support engineers.• Increased customer adoption of self-healing services by promoting its benefits through presentations and software demos to customers, sales teams, and support teams.• Initiated and completed prerelease investigation and developed post release marketing materials including customer letters, data sheets, demo CDs, trade shows, and web content.• Managed release schedules and manufacturing and distribution of 13,000 product CDs.• Created and led the OpenView Supportability Working Group to establish a partnership with the OpenView support delivery organization. This significantly improved quality and functionality by providing a path to receive support and customer feedback.• Coordinated process changes resulting from facilitating the project retrospective.

Championed projects focused on improving product supportability and customer support experience.• Managed program requirements utilizing the Contextual Inquiry process to interview customers, develop user stories, prioritize, track, and report supportability requirements.• Created and promoted the adoption of a standardized software versioning method throughout the HP software organization.

Managed the HP customer relationship and drove expeditious solutions for escalated and high profile support cases.• Created and implemented a worldwide escalation process for HP’s external OpenView support partners. This enabled a more consistent and positive experience by expediting solutions from three partner organizations.• Ensured customer retention by providing personal follow up with customers. • Provided support training for software on Windows and Unix platforms.

Provided technical expertise to HP customers on product functionality, usage and deployment of HP’s OpenView Network Node Manager product. • Assisted the HP business developers and sales force in closing major deals by providing technical expertise on product functionality, architecture, usage, and deployment of the Network Node Manager product.• Delivered the “Advanced Network Node Manager” training course to HP employees, partners and customers.

Responsible for software development and current product engineering (CPE) for the HP-UX network transport.• Designed and developed the Network Cluster DNS product.• Diagnosed, fixed defects, and tested changes within the TCP/IP network stack for HP-UX.

Provided worldwide software support for HP3000-XL networking components.