Ted Cart Email & Phone Number

United States

Working with the InflowCX teams to successfully migrate clients to the cloud. Providing business consulting to the Clients for successful transformations.

Ponte Vedra, Fl

I have accepted the Avaya Early Retirement option. Looking for new opportunities.

Jacksonville, Florida Area

I am thrilled to be joining PPT Solutions as a Principal Consultant. Looking forward to help grow a company with a solid vision and talented team.

Jacksonville, Florida Area

AT&T Consulting Solutions is the leader in providing consulting services to clients to ensure technology alignment with business imperatives. The contact center consulting team delivers Strategic consulting, partner technology thought leadership, integration, and deployment services. Our team members have extensive hands-on contact center experience including SIP transformation, cloud customer engagement design and deployment, managed services, and full network, security, and business support. We look forward to improving your business performance and being your "Trusted Advisor"​.

Ponte Vedra, Fl

I am thrilled to be back with Verizon as a Portfolio Partner. This is an exciting time to be a PS Consultant with Verizon. I am looking forward to working with friends and building a constructive practice.

I am thrilled to be a part of the Eventus Solutions Group team. We are rapidly growing and engaging in projects bringing value to the Customer Experience, Contact Center, and CRM operations. Please give us a call and see how our professional teams may help you.

North America

• Lead detailed conversations with cross-functional teams to outline existing capabilities and processes. Gather comprehensive understanding of critical in place technologies including Automated Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Predictive Dialers, and Customer Relationship Management (CRM) Technologies. • Facilitate the definition of end state process flows, business needs and requirements that enable the contact center to scale rapidly. Instill technical and measurement systems that drive identification of continuous improvement opportunities. • Define a delivery roadmap and investment strategy for major programs. Drive business architecture specific deliverables (i.e., as is and to be process flows, investment plans) • Highlight interdependencies and barriers to completion of roadmap and alternative approaches. • Research, assess and recommend technology solutions to meet time-critical business demands within financial guidelines with the goal to attain the highest possible levels of customer and applicant satisfaction. • Act as a subject matter expert for contact center specified business and technical processes and provide contact center guidance, direction, and expertise to the delivery team, other work streams, and business partners • Work with business teams to prioritize investments and identify solution synergies across business teams. • Play an integral role supporting large initiatives and programs by providing ongoing support and consultation, supporting a holistic view of a capability, and continuing to articulate the vision across organizations and projects

Greater New York City Area

Thrupoint is a leader in delivering Voice, Data, and Contact Center consulting, implementation, and program management services to global enterprises. We are a Avaya Business Partner, Cisco certified, and have acquired the Ubiquity product from Avaya for fixed mobile convergence, session management, and media reich collaboration.

San Bruno, Ca

Managed Channel realtionship with IBM delivering InQuira solutions to IBM sector teams

Core Deliverables:Generated new business for IBM/Genesys hosted platform for internal and external IBM customersDeveloped global go to market program for IBM hosted/managed servicesPrimary customer interface for project management, sales, and support effortsDeliver customer centric revenue producing IBM/Genesys Analytics assetProvide consultation and guidance to enterprise stakeholders with leadership and expert advice to unify business and technical business ownersBuilt partnerships and teams for success - increase revenue plan by 300%

Core Deliverables:Client centric engagements determining Business Requirements, Technology Assessments, Future State Recommendation, Gap Analysis, Return on Investments, and Business RoadmapsGather, analyze, and document requirements and key process deliverables for existing and proposed client business transformationClient Program Management including single point of contact for Support resolution, new business opportunities, and resource assignment. Success delivery of multi-million dollar global Contact Center project resulting in $250 million of savings for clientServe as a 'change agent' and an internal consultant on business processesEnsure commitments to the client are met and issues or risks to meeting those commitments are minimizedProgram Manager for IBM delivering global IP Hosted Contact Center offer Increased PS billings with Genesys and third party partner engagements

The Verizon Business Call Center program is a leading provider of Hosted/Managed Services and Customer Premise Equipment for multi-faceted large enterprise companies. In my role with Verizon I was primarily responsible for the sale and delivery of a single 20,000 seat Contact Center project Hosted solution in the Insurance Industry. My other accomplishments were the sale of the network based Voice Response service (ECR) and the network based IP Contact Center service (Genesys based).Core Deliverables:Successfully closed multi-million dollar large enterprise projects for Insurance companies for SIP based Voice and Multi-Media channel interactionsSuccessfully sold network based hosted IVR and Call Routing Hosted solutions to Financial, Healthcare, and, Telecommunications businesses with an emphasis on reducing operating expenses and driving customer satisfactionDeveloped and managed relationships with senior business executives to strengthen the client's position relative to customer wallet share and marketplace

an independent consulting company specializing in the design, development, and implementation of effective business solutions for customer contact solutions. We also focus on convergence technologies and their application to contact centers. Our solutions are technology enabled, not technology driven. Our focus is utilizing a world class methodology to deliver Requirements/Discovery services leading to profitable technology implementations. Most of my work has been with clients who are either starting new operations or upgrading existing technologies. Our services include: Core Deliverables:* Call processing systems, such as PBX, ACD, and Computer Telephony Integration (CTI) servers * Self-service and assisted-service technologies though interactive voice response (IVR), automatic speech recognition (ASR), and web-based solutions * Build business requirements for IP-based solutions for business communications and contact center management * Contact center support tools, such as workforce management and quality monitoring * Metrics, measurement, and modeling systems to build business cases, assess alternatives, and measure results

Lead member of the Call Center Solutions Environment team formulating and introducing multiple business call center solutions. Implemented call center/CRM solutions for 16 financial institutions in EMEA resulting in over $30 million in revenue utilizing Lucent Technologies ACDs and IVRs, Genesys software and internal CRM solutions. Core Deliverables:Served as Executive Program Director to ensure successful implementations. Provided direction and managerial assistance in developing and responding to the corporate requirements from Finance, Transportation, Healthcare, Telecommunications and .Com industries.Supported various teams as lead consultant for account business strategies, cross business unit assembly, and Independent Software Vendors positioning.

Lead member of the Call Center Solutions Environment team formulating and introducing multiple business call center solutions. Implemented call center/CRM solutions for 16 financial institutions in EMEA resulting in over $30 million in revenue utilizing Lucent Technologies ACDs and IVRs, Genesys software and internal CRM solutions. Core Deliverables:Served as Executive Program Director to ensure successful implementations. Provided direction and managerial assistance in developing and responding to the corporate requirements from Finance, Transportation, Healthcare, Telecommunications and .Com industries.Supported various teams as lead consultant for account business strategies, cross business unit assembly, and Independent Software Vendors positioning.

* Call Center account management and client interface for AT&T and American Express Customer Contact Centers.* Exceeded sales quota of AT&T products, services, and structures.* Initiated and authored global reselling agreement with AT&T for EIS products and services* Managed business activities between EIS and AT&T related to voice and data products and co-marketing agreements.

Responsible for developing marketing solutions for manufacturing, stock exchanges, brokerages, networking services, document management and imaging accounts.* Exceeded sales quota with International and Domestic companies

Responsible for marketing a natural language interface to a relational database application ina start-up Artificial Intelligence company associated with Yale University.

Delivering Contact Center and Customer Engagement Strategic Roadmaps to clients looking to improve CSAT and cost management synergies.

Master’S Degree, Management, 4.0

Management

Bs, Engineering And Business

High School, College Prep

College Preparatory