Operational And Strategic:
Current- Maximized discovery process to develop strategic solutions to deepen and widen client relationships leveraging referrals in collaboration with specialist colleagues
- Improved Risk management audits from 79% to 92% passing
- Improved Customer Satisfaction from 84% to 93%
- As Lean Six Sigma Program Manager, operationalized corporate Total Quality Management initiative
- Developed expansion plans for acquiring assets from competitors
- Managed and coached teams ranging from 23 persons up to 325Research and Analysis: