• Maximized discovery process to develop strategic solutions to deepen and widen client relationships leveraging referrals in collaboration with specialist colleagues• Improved Risk management audits from 79% to 92% passing • Improved Customer Satisfaction from 84% to 93%• As Lean Six Sigma Program Manager , operationalized corporate Total Quality Management initiative• Developed expansion plans for acquiring assets from competitors• Managed and coached teams ranging from 23 persons up to 325Research and Analysis:• Specialize in statistical modeling, interpretation of data and forecasting• Specialize in best practices analytics and integration into organization• Assessed competition and built marketing / advertising campaigns to combat rivalsCompetitive Analysis:• In conjunction with SWOT, I find “Peeling the Onion”, a most effective investigative tool. • I own products from 5 competitors, 9 models altogether plus 4 Glocks.• I frequent 4 different Armory’s in greater Atlanta area.• I use blogs, forums and You Tube reviews to predetermine my next purchase.• I attend two Gun shows annually, usually adding to my collection each time.• Owner of my most preferred armory was recently recruited to H&K Columbus, Georgia HQ, as quality control team member. Skills and Abilities:• 25 years business development experience across 5 industries (3 my own companies).• 17 years strategic business planning• 9 years working the room at networking events• Skilled in Microsoft WORD, EXCEL, OUTLOOK and POWERPOINT

Food Depot – Manager 2/2017 - CurrentBank of America/Merrill Lynch - Financial Solutions Advisor 2012 - 12/2015 Retail Operations, Marketing Consulting and Investment Portfolio Consulting 1995-2012• President / Owner – Climo Capital Management (Registered Investment Advisor) • President / Owner - Marketeer Consulting International • President / Owner (retail franchise store) – Microplay • Manager - KrogerXerox Corporation 1979 - 1995• Manager, Customer Service Delivery Systems - (1993-95)• Center Manager, Help Desk Operations - (1990-93)• District Quality Manager (Lean Six Sigma equivalent) - (1987-1990) • Field Manager, Technical Service (hardware / software) - (1985-87) • Technical Service Engineer - (1979-85)

Masters of Business Administration University of Toledo, Ohio.W. Edwards Deming Institute graduateXerox Executive Development program graduate