Ted Cramer Email & Phone Number

We provide complete computer, infrastructure planning and design, networking, technical support, consulting services, and solutions to clients including home users, small, medium, and large businesses, and enterprise environments.• Server and Network Management• Network/Systems - Implementation, Configuration, Administration, and Support• Planning/ Design of Network/Systems/Hardware Devices and Infrastructures• Virtualization Technologies and Planning - VMware, Citrix, and Hyper-V environments• Multi-Vendor Products - Installation, Configuration, Administration, and Support• Exchange Servers - Implementation, Configuration, Administration, and Support• SQL Servers - Implementation, Configuration, Administration, and Support• SharePoint Servers - Implementation, Configuration, Administration, and Support• Web Servers – Implementation, Configuration, Administration, and Support• Application Servers – Implementation, Configuration, Administration, and Support• Desktop Support in helpdesk and non-helpdesk environments• Remote Services – Providing offsite support of hardware and software applications monitoring and technical support• IT Consulting services

Nashville, Tennessee, Us

• Server Management and Operations – Physical/Virtual server administration and configurations • Building and configuring servers - work in a staging group in a production type of role • Knowledge Installing/configuring/administration of Windows Server 2000, 2008, 2012, 2016 • Knowledge of Active Directory, Group Policies, Server Roles and Features • Knowledge installing/configuring/administration of SQL Server versions • Knowledge using SQL Server Management Studio queries/functions • Knowledge of VMWare and administration • Knowledge of IIS for CHC Cardiology web server configurations • Knowledge of Server Hardening and Security • Knowledge of network troubleshooting skills• Knowledge of HL7/DICOM/XML medical interfaces • Knowledge of third-party and CHC installation tools – Octopus, Adduci, Darwin, AD tools • Knowledge of CHC Cardiology application suite and MMC Administration tool • Create and escalate Case Support tickets in SalesForce and Smartsheet • Travel to CHC corporate office in Alpharetta, GA to work on "go live implementations" in a “command center” style methodology• Use of Securelink, VPN, RAdmin, RDP to remote connectivity to customer servers • Use of SFTP for software downloads/uploads

Charlotte, North Carolina, Us

• Server Management and Operations - HP Servers, HP Blades, HP Blade Logic, VMware, vSphere, vCenter• Knowledge of Windows/Wintel/Virtual Server OS platforms (2008/2012/2016) and IIS• Support of HR and corporate applications• Ability to work through HR application installs and maintain products in windows server and IIS platforms• Experience in HR applications upgrades.• Troubleshooting of HR applications and assisting HR application team• Experience with Microsoft SQL Server Management Studio for database administration• Submitting and running SQL queries, SQL reports, SQL database administration• Knowledge of WFHUB refreshes of SQL databases and procedures• Knowledge of AD Groups, Access ID’s, and user accounts for HR applications and security access• Support of HR Web applications, reading and updating code and web configurations for upgrades• Knowledge of .Net, JAVA, WebSphere, WebLogic, Web based application technologies• Experience working with SSL server certificates and renewals• Experience with configuring CA Wily Introscope monitoring software on a .Net platform• Experience in automated Windows OS upgrades/Builds, server configuration/setup, server clustering.• Experience in prioritizing & conducting testing of patches and deploying patches to systems.• Knowledge of security and Active Directory configurations.• Knowledge of Command line, PowerShell and running, troubleshooting scripts• Experience with Duke Picasso/Remedy ticketing system for creating Service Requests, Change Management Requests, Work Orders, and Incident/Change management tracking • Represent change tickets for implementation to the CIRB Board• Experience working in a 24x7 production environment• Experience in on-call environments• Technical writing and documentation• Ability to work in groups as a team lead and player• Knowledge of VMware, Citrix, HP Blade Systems, EMC Storage devices and software, EMC Avamar, McAfee ePO, Shavlik NetCheck

Charlotte, Nc, Us

• Server Management and Operations - HP Servers, HP Blades, HP Blade Logic, VMware, vSphere, vCenter• Knowledge of Wintel platform and Wintel IIS • Ability to work through Wintel installs and maintain products on the Wintel platform• Experience in agent upgrades.• Experience in automated Windows OS upgrades/Builds, server configuration/setup, server clustering.• Experience in prioritizing & conducting testing of patches and deploying patches to systems.• Experience in distributing vulnerability and remediation information to application Admins and vulnerability monitoring and remediation.• Knowledge of security and Active Directory configurations.• Provide Management Team with patch scheduling task list for execution and tracking.• Create tickets in change management system for the implementation of security patches.• Represents change tickets for security patch implementation to the Change Control Review Board• Experience working in a 24x7 production environment• Experience in on-call environments• Ability to work in groups as a team lead and player• Technical writing and documentation• Experience as an Systems Administrator using Microsoft Server 2008/2008 R2/2012/2012 R2 management skills, monitoring resources, installing and server management, DMZ servers, windows patching

Charlotte, Nc, Us

• Server Management and Operations - HP Servers, HP Blades, HP Blade Logic, VMware, vSphere, vCenter• Knowledge of Wintel platform and Wintel IIS • Knowledge of .Net, Java, WebSphere, WebLogic, Web based application technologies• Ability to work through Wintel installs and maintain products on the Wintel platform• Leadership skills for working in a problem resolution group and driving to problem resolution• Ability to take ownership of complex production problems and drive to completed results• Work with application teams for performance testing and tuning of new .Net products• Strong communication skills to write documentation for design and architecture documents• Experience with configuring CA Wily Introscope monitoring software on a .Net platform• Experience working in a 24x7 production environment• Experience in on-call environments• Ability to work in groups as a team lead and member• Experience as an IIS Administrator using IIS versions 6, 7, and 8• Microsoft Server 2008/2008 R2/2012/2012 R2 management skills, monitoring resources, installing and maintaining SSL certificates, DMZ servers, windows patching

Charlotte, North Carolina, Us

• Server Management and Operations - HP Servers, HP Blades, WMware, vSphere, vCenter• Develop and Manage Server O/S Images and configuration settings• EmpCenter/My Time HR application - Implementation, Configuration, Administration, and Support• Vendor management experience• Experience in large 24x7 production IT operations• Familiarity with network architecture and design principles• Knowledge of VMware, Citrix, HP Blade Systems, EMC Storage devices and software, EMC Avamar, McAfee ePO, Shavlik NetChk, Server 2003, 2008 and 2012 experience• Experience with Infrastructure monitoring applications• Working with architects and others to understand technical hardware roadmaps and impacts to IT and the business• Participate on project teams to deliver optimal solutions• Ability to learn new technologies, applications and processes in a fast changing environment• Ability to integrate multiple IT processes, functions, and systems• Installing, configuring, monitoring, troubleshooting and supporting Critical Infrastructure• Installing, configuring, and supporting Linux and Windows Servers, Workstations• Support compliance efforts for NERC CIP and Duke Energy IT 503 requirements• Lead problem resolution and root cause analysis along with recommending and implementing preventive techniques• Analytical and problem solving skills• Developing and promoting of standard operating procedures• Ability to thoroughly document, communicate, and adhere to processes• Participate on project teams to deliver optimal solutions• Evaluate hotfixes and patches outside of normal Microsoft security patches. This includes service pack updates• Strong communications and interpersonal skills• Ability to work effectively on multiple projects/efforts and manage change

• Server Management – Dell Servers, VMware ESX 5, vSphere 5.1, vCenter 5.1, vConverter• Storage Administration SAN Storage• Contact with vendors for pricing and purchase of software and hardware• Specify, coordinate, and provide user support associated with the purchase of computer software and hardware, ensuring compatibility of the software and hardware throughout the company• Installation and use of network resources such as printers, plotters, modems, servers, etc.)• Provide administration and system security support for network operations• Active Directory Monitoring, Administration, and managing user’s accounts• Exchange 2010 Monitoring, Administration, and managing user's mail boxes• Maintain a network disaster recovery plan including regular backups (Veeam, Symantec) and offsite storage to ensure security and integrity of network information for retrieval from archived backup• Ability to install/upgrade, test, configure, troubleshoot, and repair server and desktop operating systems Microsoft Windows Server 2003/2008/2008R2/2008R2 HPC/2012/Dynamics/CRM/2012, Windows 7, Microsoft Office 2010 and other software packages• Troubleshoot, fix/repair all problems related to network hardware/software, firewalls, peripherals, and workstations in a Dell KACE Management help desk environment • Significant experience building, upgrading, and diagnosing failed components in Intel based servers and desktop/laptop computers• Establish and maintain a corporate hardware/software inventory, network documentation, and server hardware/software change log reports• Strong understanding of TCP/IP, Internet programs/protocols (DNS, DHCP, WINS, IIS, SNMP, HTTP, etc.)• Thorough knowledge of network topologies and connectivity issues (Ethernet, switches, hubs, patch panels, routers, network storage SAN units, etc.)• Research, test, and implement system improvements and upgrades such as software patches, computer BIOS upgrades, hardware components, etc.

Charlotte, Nc, Us

• Perform infrastructure and application consulting, implementation, operational maintenance, and problem resolution for Windows Server 2000/2003/2003R2/2008/2008R2• Performs ongoing consulting, maintenance and upgrades• Ability to execute multiple tasks within a technology project, coordination with other team members, and make technical decisions/recommendations from a variety of standards and baselines• Thorough understanding of Windows Server 2000/2003/2008 operating systems, IIS, SQL, and .NET architecture and capabilities, VMware technology, General knowledge of Datacenter operations and support, Prior experience supporting Production Environments, Networking experience in a large environment, Experience Troubleshooting/Break Fix, Familiarity with Citrix Presentation Server (version 4.0 and later)• Proven track record of self-managing action items across multiple simultaneous dynamic projects, Attention to details• Server Administration and event monitoring, adding users and modifying user accounts, performance monitoring of server events, adding servers roles and features, troubleshooting of event errors and making repairs and corrections, stopping and starting of services. DNS and DHCP administration, Server patching of hot fixes and updates• Administration of ESX virtual farm environments, creating new VMs from templates, modifying and configuring of VMs, Installing applications to VMs, Production, Development, and Testing environments• Active Directory administration, Group Policy administration, Remote Connectivity administration and support• Projects consisting of creating and updating of virtual servers and application upgrades

Rahway, New Jersey, Us

• Experience building and supporting Windows 2000/2003/2008 Servers• Multiple data center consolidation and migration project of 2500+ servers• Physical to virtual (P2V) and virtual to virtual (V2V) experience utilizing virtualization technologies - VMware, Hyper V, Citrix servers• Administration of ESX virtual farm environments, creating new VMs from templates, modifying and configuring of VMs, Installing applications to VMs, Production, Development, and Testing environments• Projects consisting of creating and updating of virtual servers and application upgrades, troubleshooting and break fix• Server Administration and event monitoring, performance monitoring of server events, adding servers roles and features, troubleshooting of event errors and making repairs and corrections, stopping and starting of services. DNS and DHCP administration, Server patching of hot fixes and updates

Louisville, Kentucky, Us

• Installation, administration, configuration, support and troubleshooting of Windows 2000/2003/2008 servers, HP, IBM, Dell server environment• Server Administration and event monitoring, adding users and modifying user accounts, performance monitoring of server events, adding servers roles and features, troubleshooting of event errors and making repairs and corrections, stopping and starting of services. DNS and DHCP administration, Server patching of hot fixes and updates. Sysinternal suite tools and other utilities for monitoring and network support• Administration of ESX virtual farm environment, adding and deletion of VMs, converting P2V and V2V VMs, creating new VMs from templates, modifying and configuring of VMs, Installing applications to VMs, Production, Development, and Testing environments• NAS administration and monitoring, troubleshooting and repair• Active Directory administration, Group Policy administration, Terminal Server management, Citrix server administration, application support, security administration, remote connectivity administration and support, internet filters, barracuda, router and switch administration and support, patch panel configurations and cabling, phone support• Web server administration and support, front and back end support, assist developers with change management, new implementations and support• Specialized applications support and troubleshooting, AS400 support• On Call support 24/7, Remote Support, documentation and research of applications• Projects consisting of converting and updating of server and application upgrades• Symantec NetBackup – Administration of backups of servers in the network environment

Sole Proprietorship computer and networking business providing business solutions to home users, small and medium businesses, and large enterprise corporate environments.

Certifications, Computer And Information Sciences And Support Services

Computer/Information Technology Administration And Management

Electrical/Electronics Engineering

Certificates, Electronics Technology/Technician

Certificates, Industrial Electronics Technology/Technician