Tedd Williamson Email & Phone Number

Fort Worth, Texas, United States

6100 Western Place, Fort Worth, Tx

Lockheed Martin Contractor.

Provide telephone support to customer end users•Provide Problem Management System support activities•Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the Help Desk.•User follow-up•Closing tickets•Maintaining front end message•Work closely with help desk manager to implement technical action items related to the help desk •Create tickets when every call comes into the help desk•Investigate issues that callers call in with until it is resolved or escalate to a higher Level of the help desk•Laptop Encryption, Accounts and Password resets for applications , Windows, Active Directory, etc.

Perform delivery of service functions as required by our customers’ needs. Ensures that the repair of customer equipment, and that it is ultimately functional according to the original manufacturer’s specifications. Customer Satisfaction is the primary goal.•Respond to "after hours" emergency service requests•Conduct and supervise customer equipment moves to different locations.•Tests and inventories all spare parts and systems in the local office using MAS500 for logistics of ordering/receiving parts for the warehouse.•Use SinglePoint to track incoming customer tickets.•Have Repair / Replacement and troubleshooting experience with the following systems/OEM hardware:• IBM pSeries (RS/6000), IBM iSeries (AS/400), IBM zSeries (Mainframes), IBM xSeries, EMC Clariion storage, EMC Celerra, Sun •EMC Clariion Storage, EMC Celerra•Sun Microsystems•Hewlett-Packard 9000 Unix, AlphaServer, Classic DEC AlphaServer and VAX, HP 3000•Hewlett-Packard ProLiant servers•Dell PowerEdge servers•Dell CLARiiON Storage•Cisco Systems routers and switches•NetApp

Performed installations, maintenance, and upgrades to all network devices including Cisco switches and routers. Performed various tasks administering, and managing Local Area Networks (LAN) and Wide Area Networks (WAN). •Performed installation, maintenance and upgrades to all remote access devices and supports remote access users. •Collaborated with Computer Technicians to resolve all help desk calls. Collaborated with Senior Network Engineers. Assisted Senior Network Engineer in identifying and procuring necessary network components. •Assistant Project Manager for all network related planning, installation maintenance issues. Oversaw network performance by identifying areas needing improvement, presenting and implementing new systems to meet objectives, assisting in the design and implementation of the systems and network hardware and software.

Supported AS/400 iSeries Disaster Recovery. Monitored 8 AS/400 Production, 1 Test, and 8 partitions of Backup systems. •Set up and monitored tape library to ensure that all backups were successfully completed. •Collaborated with customer to resolve AS/400 issues. •Installed new applications and standardized operating procedures, backup processes, security strategies, and related documentation in preparation for ISO 9000 program.

Laid off and came back (Downsized the IT department when I was the Jr. Network Engineer.)

(20,000 Laid off when I was let go.)•Worked with mid range support personnel on projects involving, modifying, documenting and maintaining midrange OS software. Supported the maintenance of the OS support functions, including system release upgrades, backups, fixes, migration, security and system access. Installed and maintained OS software and associated application software packages and programs. Monitored system processes and logs to evaluate operating efficiency. •Maintained documentation according to Departmental Standards. •Performed auditing activities such as backup processes and access management. •Oversaw 20 servers that ran OS of Unix on Hewlett Packard servers and Windows NT/2000 on Dell servers. Maintained servers with Engineering and web applications. •While on call was able to run and maintain servers from home.