Tedd Cookerly Email & Phone Number

Gig Harbor, Wa, Us

Columbus, Ohio Area

● 14+ years of experience in Software Quality Assurance / UAT and Quality Control● 14+ years of experience in Project Management● Experience in User Experience and Software DesignProficient in Functional Specifications, Impact Matrix, Regression, System Integration (SIT), Quality Assurance (QA), and Performance testing● Excellent knowledge and working experience with Test Planning, Test Execution, and Test Results Analysis● Solid expertise in HP Quality Center 10 and HP ALM Quality Center 11, Microsoft Office, Microsoft Word Processor, Microsoft Excel, Microsoft PowerPoint, Jira, Bitbucket, Web Dev Manager, Basecamp, Slack, and Skype.● Excellent communication and presentation skills, self-starter, quick learner, self-managed and efficient team player● preventive solutions ● Web, Mobile, App, and Agile testing ● Solid experience with Content related testing ● Solid expertise in customer relations and customer service● Skilled in the use of Google Sheets, Docs, and Slides● Highly skilled in the use of JIRA including Long term project drafts, tickets for new functionality, and tickets for newly discovered and current impacting defects.● Ability to anticipate, identify and clearly/professionally articulate problem areas as well as develop● Exceptional experience in curation including market trend forecasting, manufacturing costs and overhead, market recognition, sales, copy, logo branding and marketability, budgets, cost negotiations, social media marketing, video and print advertising, and catalog/site deadline approval. ● Excel in warehouse manufacturing and assembly line work requiring skills such as: Innovation, Analytical Thinking, Initiative, Adaptability/Flexibility, and Attention to Detail.● Confident in utilizing all skills needed for QA lead: Confidence, Excellent technical skills, Good numerical skills and full understanding of statistics, Leadership skills, Planning and organizational skills.● Solid understanding of website analytics.

Westerville, Ohio

• 5+ years of experience in Software Quality Assurance and Quality Control• 2+ years of experience in Project Management• 16+ years of personal and telephone customer service• Experience in User Experience and Software Design• Proficient in Functional Specifications, Impact Matrices, Regression, System Integration (SIT),User Acceptance (UAT), and Performance testing• Excellent knowledge and working experience with Test Planning, Test Execution and Test Results Analysis• Solid expertise in HP Quality Center 10 and HP ALM Quality Center 11, Microsoft Office, Microsoft Word Processor, Microsoft Excel, Microsoft PowerPoint• Excellent communication and presentation skills, self-starter, quick learner, self-managed and efficient team player• Ability to anticipate, identify and clearly/professionally articulate problem areas as well as develop• preventive solutions • Familiar with various forms of testing including: White Box/Black Box, Ad Hoc, Smoke testing, • Web testing, Mobile testing, Waterfall testing and Agile testing • Solid experience with Content related testing • Experience with design development tools (Visio, Paint, Balsamiq, iRise) • Familiar with the SDL (Software development lifecycle) and SCRUM • Familiar with SQL Plus, SQL Developer and Notepad++ • Familiar with Metadata Portal, Livelink, SharePoint, PETRA and JIRA• Experienced in all credit card financial services• Solid expertise in customer relations and customer service • Great phone presence with a sound ability to relate with customers and work through solutions

Westerville, Ohio

• Able to successfully manage and complete multiple projects • Act as a first point of contact on assigned projects, as well as for other departments at any given time• Assisted in the development of @Chasesupport, a live social media channel for customer service • Developed all policies, procedures, and best practices for social media banking• Acted as point of contact for all software needs internal and external for social media (IT roll)• Created unique and compliant scripting for bank servicing via social media (Twitter/Facebook/Youtube)• Assisted in developing training materials for Social Media (Credit Card/Retail Banking/Home lending)

Westerville, Ohio

• As part of the Client Relations Department, working with clients to offer solutions, options, alternatives for credit card use, and listening to detailed needs to increase over all client experience • Provided award winning telephone customer service in the field of Personal Credit Card Service• Assisted in training for new employee telephone customer service classes • Appointed as team manager during managers’ absences for other teams• Write public memos for overall business operations• Assist in resolutions for high profile clients

Westerville, Ohio

• Morning show talent for Radio U 88.7 in Columbus Ohio• Production coordinator• Acting promotions manager for contest and special events • Social Media director and site director• Television host for In-house music channel• Public Speaker for special events • Commercial writing and voice talent • Show director and producer

Advanced Computer Applications, Computer Software Engineering

Activities and Societies: Advanced computer science, Social/ political science, Economics

High School Diploma, 12