Teodoro Deguzman Email & Phone Number

Deland, Fl, Us

Teaneck, New Jersey, Us

Veldhoven, Nl

San Diego, Ca, Us

Zurich, Zurich, Ch

Reston, Virginia, Us

Contract change over from Actionet. Technical support specialist II for FAA SCT TRACON in San Diego, Ca. Support laptop, desktop, network, and server administration. Mobile device support.

Vienna, Virginia, Us

Desktop support for the FAA in Fremont, Ca. Support laptop, desktop, network, and server administration. Mobile device support.

Provided technical support for small to medium size businesses. Supporting office365, cloud computing, wireless networking. Backup solution and security. Implementation of networking equipment. VOIP configuration using Telephony manager software. Mobile and touchpad devices.

Mountain View, Ca, Us

Supporting CHS, Health Services, inc. staff members with computers, network, and using software NextGen at Google Wellness Center.

Atlanta, Georgia, Us

Contracted to Support Doctors and medical staff with desktop, laptops, printers, and mobile devices, Troubleshoot email, wireless connectivity. Support of Computers on wheels (COWS) that monitor vital signs and acces to a universal patient information database called Epic.

Global, Us

Local Field support for Engineers, programmers, developers, and executives on Lenovo Thinkpad model laptops and desktops with remote VPN access, troubleshooting hardward, software and connectivity issues.Configuration of new hire process. Certified in HP Service Manager for Avaya.

As a freelance technician, I specialize in building customized, high performance PC's and design virtual wireless networks for home and small businesses. In essence, I provide service and support for computers, laptops, and printers as well as system diagnostic, repair, optimization, networking, hardware\software installation, virus\malware removal, custom-designing, and E-waste recycling* Providing basic computer training on navigating through Win XP, Vista, and Windows7, as well as training on Word 2003, Captaris Right Fax, Internet Explorer, and Certificate and recognition software* Assisting with new device installation and configuration with wireless routers, switches, backup drives* Specializing in installation and service with Blackberry's, Palm, and handheld devices synchronization and backup\restore

Buffalo, New York, Us

Chief Deployment technician for Solar Turbines, Inc. building high end Dell Workstations, installing needed engineering applications, hardware, while performing data backups and transfers. Assisted with troubleshooting and beta testing for engineers, designers, and programmers.

Atlanta, Ga, Us

Part of a technical team in charge of decommissioning of desktops, laptops, server and office equipment at their Corporate HQ while providing documentation of inventory, asset tag for each device and palletizing for redeployment or liquidation of equipment* Gained recognition as a smart, hard and reliable technician and was one of several technicians assigned to important tasks* Completing project two weeks ahead of schedule saving on cost of project expense

• Primary support engineer for both the data center and sales offices assisting remote users, engineers, and programmers with software, hardware, and local LAN\Wireless connectivity on Dell D4xx, D6xx laptops, Optiplex desktops. Including HP LJ, Dell, and Konica Printer, Wireless setup and VPN connectivity support• Resolved tickets within reasonalable time maintaining the service level agreement using Peregrine ticketing software• Assisted Network operations (NOC) and Security operations (SOC) with local servers, routers, switches and hardware support. Assisted LAB group with kick starts images installation and configuration of Linux OS on Dell PowerEdge servers• Documented official procedural walkthroughs and disaster recovery escalations for Avamar Datacenter

San Francisco, California, Us

Primary LAN administrator and technical support for 500+ local and remote users on a win 2000 and XP platforms for the Treasury Management Client Services division.* Supporting production, proprietary, and Microsoft office software. Identifying technical and non technical users and adjusting communication level that is clearly understood* Supporting remote users at various locations with VPN and wireless connectivity, and software, login access, and printer troubleshooting support. Backup tech support for the San Francisco and Minneapolis TMCS locations* Primary Administrator for Right Fax 8.7 servers located in Los Angeles, San Francisco, and Minneapolis on an MS 2003 server. * Administration and primary contact for disk encryption software (Checkpoint) installation, support and password reset* Supporting Palm and Blackberry handhelds with new setup, login access, configuration settings, exchange server synchronizations and troubleshooting. * Lead technician on major hardware, software, and update rollouts for the L.A. TMCS location. Coordinated with management, hardware\software vendor, network\security operations, and virus alert group with major rollouts* Providing first level software support including MS office XP-2003, MS Outlook XP-2003, Adobe Acrobat, Snag IT!, WinZip, extractions and compression, mainframe Axcis, Attachmate, Legacy, WF proprietary software, HOST dialup,; * Demonstrating improvement with communication and technical skills attending, Stellar!, customer service: Improving communication skills, and support for Win XP, workshop classes

San Francisco, California, Us

Part of a helpdesk call center team that provided LAN, software and hardware support that includes password resets for over 5,000 users located in the western region* Part of a beta test team that trained helpdesk staff members with VPN (TREK) with navigation, troubleshooting and 2nd tier assignments for remote user support* Providing first level software support including MS office 2000\XP, MS Outlook 2000\XP, MS access, Adobe Acrobat, Snag IT!, WinZip, extractions and compression, mainframe Axcis, Attachmate, Legacy, WF proprietary software, HOST dialup,; Involved in standby support and security preparation during Y2K alert.* Because of my hard work and dedication, I was one of four specialists that was offered my same position and relocation assistance when WFSC decided to centralize support when merged with Norwest Mortgage

Performing desktop and laptop imaging, hardware installations, and Printer configuration for corporate rollouts* Performing simple network connections to access desktop images using a Novell 3.5 and 4 NetWare system* Promoted to helpdesk that provided LAN, HTTP, host dial up connectivity support. Software support for Microsoft Office 95-97, Novell Login access, domain and configuration setup that includes password resets for over 3,000 Westcorp inc, Inc employees nationwide* Printer support for local and mainframe printing. Hardware installation and configuration support* Joined the laptop team supporting remote host dialups, email access and password resets for executive team members

Office administrator providing access to real estate and legal forms, office supplies and purchase requests, including installation and administration of office equipment such as computers, printers, copier, and fax machine* Introduced to a "real life" networking environment and assisting with the installation of a Lantastik peer to peer network* Supporting users in "how to" in WordPerfect, MS Word, MS Excel and password resets

New Braunfels, Texas, Us

Providing preparation of training rooms with supplies and training material. Also, assisting the frontline for walkup enrollment/cancellation of classes* Took advantage company benefits and attended software training courses familiarizing myself with computer technology and software such as Novell Netware, MS DOS, MS Windows, NT and MS Office* Responsible for accommodating potential franchisee's and provided tours and reading material of training locations

Associate'S Degree, Computer Network Technology

Certification, Business Programming