Teddi R Patterson Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

•Chief Technology Officer (CTO) aligned Infrastructure Technologies Manager to streamline communication and engagement•Facilitate clear, concise communication of activities coming into and out of the Global Technology Infrastructure space•Provide oversight and guidance to initiatives that cross multiple Line of business towers•Drive standardized comprehensive measurement of IT services•Assess process gaps & Provide process solutions and improvement•Support pre-planning activities as it relates to Roadmap planning, Interlocks, etc. throughout the life of Programs•Oversight of financials supporting Line of business book of work •Partners with Finance to define the annual labor and infrastructure budget•Review budgets with CTO’s and Roadmap owners and refine•Monitor change impacts to budget while providing monthly reconciliation of actuals against budgeted plan•Identify and drive technology efficiency savings opportunities, partnering with application owners, to run an efficient and cost effective technology footprint

Columbus, Oh

*Responsible for assisting with Line of business integration of ServiceNow, specifically in the area of Service Catalog and Request, as well as Knowledge Management *Manage Team whose responsibility is to review line of business change records to ensure adherence to Firm wide and LOB processes and audit requirements*Responsibility for workload assignments*Metrics analysis to ensure adherence to SLAs *Continuous process improvement for efficiency; where applicable, utilizing ITIL framework and practices

United States

*Primary process owner for coordinating integration efforts to convert from previous Service Delivery platform to ServiceNow utilizing ITIL & ITSM framework*Coordination with internal teams and external provider for ServiceNow enhancementsResponsibility for Management and coordination with external Service Provider*Oversight for Major Incident Management onshore/offshore teams*Contract Management for adherence to SLAs*Financial oversight aligning to contractual obligations *Ensuring Process are followed and in line with ITIL framework including but not limited to: o Problem Management & Root Cause Analysis o Service Delivery and Governanceo Major Incident Managemento Targeted SLA’s per contracto Continuous Service Improvement

Columbus, Ohio

*Primarily responsible for PC Refresh initiative to include: planning, inventory management, execution & process improvement of approximately 7,000+ Desktops & Laptops throughout the organization, requiring proficiency in Data Analysis and Inventory Management. Includes analysis to determine if VDI (Virtual Desktop Infrastructure) is a viable option, resulting in cost saves. Set up of fixed assets (PC, Server, & UPS devices) for Branch Refresh project with $10M budget. *Analysis of Hardware inventory across Infrastructure for technical debt and budget using ServiceNow CMDB & Fixed Asset System*Worked with external service provider to ensure SLAs were met. *Worked with sourcing & finance teams for coordination of acquiring contractor resources for Infrastructure Projects and Production Support augmentation*Responsibility for metrics and Reporting: Financial & Budget analysis utilizing SharePoint for document repository, including Operating Reviews*Coordination efforts with service partners for Process Improvements and on time delivery*Responsibility for Infrastructure IT Project Portfolio (Network, Desktop, Database, Server) *Management of IT Sr. Project Managers & Sr. Business Systems Analyst staff, including contract resources*Responsibility for ensuring Infrastructure projects are on time with budget, on time with project deliverables & follow project rigor as outlined by EPMO*Representation in EPMO for process and continuous improvements *Responsibility for metrics and Reporting: Financial & Budget analysis for Infrastructure utilizing SharePoint for document repository & lists for compiling data. *Creation of the first Raised Floor power consumption utilization trending reports.*Essential in the creation of the first Infrastructure Leadership Operating book (report) requiring excellent communication skills within the IT Infrastructure teams.

Columbus, Ohio Area

*Directed over 70 Field Operations professionals for the Ohio & Michigan Districts ensuring that SLA’s were met or exceeded to provide excellent service. Worked with Incidents and Problem Management teams to resolve corresponding issues. Successfully managed +3/-3 goals against budget. Team served as “face” to the customer”*Managed all group activities in support of Lotus Notes databases and Notes email client, including incident resolution and request processing for internal line of business inclusive of SLA Management. *Primary responsibility for the Program Management of Desktop and Network Infrastructure Transformation.*Directed activities for five Remote Site Credit Card Call Centers in Arizona, Illinois, Maryland, Florida and Texas. Managed numerous technical initiatives and major projects, Operating Systems and Software & Application upgrades. Recognized for exceeding goals and providing exception customer service. *Maintained and created project plans in support for Business Network Projects.*Coordinated installation of Mainframe SAA/SNI Gateways & Coordinating installation of Mainframe, VTAM & CICS LU6.2 connections.*Responsibility for project rigor for Bank Merger. *Business Systems Analyst responsibility for Credit Card Conversions with external client interfaces. *Instrumental in the installation and management of the organizations first auto dial unit.