WORKING EXPERIENCEDSaudi Telecom Company (STC) Ericsson Project | Network Operation Center NOC) AnalystJanuary 12, 2018 up to February 28, 20212G RAN/ WRAN/GRAN / 3G / WCDMA/LTE TDD-FDD & 5G - Network Operation Control TechnicianEricsson AB – Riyadh KSA at STC Ericsson MS project▪ Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.Other duties as assigned▪ Monitor systems, Troubleshoot problems, Track issues & Report incidents▪ Performing First level troubleshooting Intervention.▪ Running of routines w& health checks to determine network status.▪ Provide timely response to all incidents, outages and performance alerts.▪ Categorize issues for escalation to appropriate technical teams▪ Communicate with site technicians or third parties responsible for resolution▪ Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)▪ Notify customer and third-party service providers of issues, outages and remediation status▪ Work with internal and external technical and service teams to create and/or update knowledge base articles▪ Work with the internal applications and different outages. On the network performances.▪ Notify the customer through mails for outage issues as per management directions.▪ Provides technical support for end users of a computer network or program. ▪ Perform fault management by co-coordinating support resources, managing technical escalation to ensure fault is rectified within KPI.▪ Document all actions in accordance with standard company policies and procedures• Maintenance Downtime Report - Receiving multiple calls for MDT> To upgrade or migrate the sites, to enhance good coverage of the network technologies, To put additional equipment inside the shelter etc.✓ I have experience in Monitoring systems operations, troubleshooting systems problems, network outages and software issues, reporting to development teams when persistent unfixable problems occur. ✓ Providing technical support for end users of a computer network or program & Performs technical analysis of system issues and outages as they occur across customer enterprise networks. ✓ I have strong technical ability and prior work experience monitoring and maintaining network systems, servers, or storage. ✓ Performing basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.