• Managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations. • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. • Investigated and resolved complaints regarding food quality, service or accommodations. • Scheduled and received food and beverages deliveries, checking delivery contents to verify product quality and quantity. • Scheduled staff hours and assign duties. • Assessed staffing needs and recruited staff.• Arranged for equipment maintenance and repairs, and coordinated a variety of services such as waste removal and pest control.

• Optimize restaurant sales by addressing customer feedback, food safety and operational audits• Maintain food and equipment inventories • Established standards for personnel performance and customer service • Increase managements effectiveness by recruiting, selecting, orienting, training, coaching, counseling and recommending objective• Experienced in P&L analysis • Actively protect the company’s brand and the health and welfare of guest and employees through compliant practices • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations • Recognized and formally acknowledge outstanding staff performance to boost company morale and productivity

• Began my career with Captain D’s as a General Manager and moved my way up to an Area District Manager within a year• Managed five stores in the Kansas City market area• Engaged stores to compete with one another to lower drive thru times, customer complaints and build profitability in their P&L’s • Developed a 30-day training program where new hires trained in every area of the restaurant to figure out the new hire strengths• Recruited and helped the general managers maintained the stores staffed• Trained all general managers in labor and food cost profitability• Kept all daily business reviews up to date – food cost, cash shortages/overages, labor and staff scheduling for every store• Oversaw the maintenance of all the store and hire outside vendors to do the work • Held orientation for all new hires General Manager • Assisted the District Manager in operating other Captain D's stores to success• Worked directly with district manager and area director to achieve product sales, increases and budgets goals• Dealt with unemployment claims and hearings • Gathered weekly budget numbers and compared weekly budget to period P&L• Ensure store ran compliance to health departments standards• Ensure store promotional items period was installed and priced up to date• Developed and maintained exceptional customer service standards• Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines.• Hired and trained all staff, shift leads and managers for the store • Carefully prepared weekly payroll to keep with projected revenue for the week• Optimized profits by controlling food, beverage and labor costs daily• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality

•Scheduling, managing and training of 40-50 employees •Conducted employee and management 1 on 1’s six month and yearly performance appraisals•Received an average of 97% on health department inspections •Controlled costs by reviewing food portion control and quantities of preparation, minimizing waste; ensuring high quality of preparation•Ordering from McLane’s, Sygma & Pepsi for food and beverage•Daily balance sheet includes labor percent, deposits, daily till deposits, paid outs and food involvement•Met targets in our P&L statements

•Certified restaurant manager •Achieved the Basic Shift Management, Advance Shift Management, Effective Management Practices, Hamburger University, Capstone and E-Scheduling•Brought up sales by 20% within the first 6 months•Recognize for meeting sales targets on new rolling products•Established relationships with the community

•Raised the overall score in driver thru to a 93.7 from an 78 from previous manger•Took necessary steps to meet company standards and health inspections•Correctly made and received product orders, processed payments and appropriately to guest concerns•Communicated clearly and positive with co-workers and management •Mastered Point of Sales (POS) computer system for automated order taking management

•Established new accounts, obtain new orders, serve existing accounts•Inform regular customer of new products and services•Drive a truck in order to deliver such items as snacks, beverages, coffee, tea, and spices •Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

•Recognized for “The Best Restaurant” in the area by Good Morning America•Won an award for outstanding business of the year in 2002•Sponsor the fisherman in the FLWA tournament hosted by Walmart •Managed four full service restaurants •Oversaw the payments of all the overhead and taxes as well as balancing the bank accounts of each restaurant •Hiring employees •Negotiated the pricing of food and beverage with vendors

•Perform machine setups (calibration, cleaning etc) to start a production cycle•Control and adjust the functions and setting of machines•Keep records of approved and defective units or final products•Test the operation of machines periodically to guarantee their smooth running •Drove a forklift to load and unload parts