Teddy Leon Email & Phone Number

Norfolk, Virginia Area

• Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members using data received from variety of sources. Maintain performance records/reports of team. • Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.• Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths. • Establish and maintain an environment that encourages team work and individual efforts and ethical behavior. • Maintain appropriate staffing levels for team and in compliance with company policies on flexible scheduling; maintain/update time and attendance information in automated software; approve paid time off in accordance with company policies. Administer verbal and written counseling to correct inappropriate behavior and conduct.

Chesapeake Virginia

• As Operation Manager, allocated and implemented full spectrum asset sales to include real-estate, non-real-estate, legal, agency, and internal portfolios. Ensure all internal management/collection teams of agency and 3rd party vendors operate within compliance and financial requirements. Maximize profit of company assets through relationship management/negotiation with minimum amount of risk and brand exposure to the organization. • As Operations Manager, responsible for the restructuring, design, and live-production implementation of the HSBC affidavit/legal process. Designed staff training procedures, retooled production processes, and gained senior management buy-in to resume the legal process on consumer/mortgage loans after 14 month dormant intermission following Federal Regulators findings on the sub-prime portfolios. • As Project Manager, designed and initiated over 100 attorney review processes across 46 states. These reviews were conducted with 3rd party legal counsel and Senior Management to ensure firms were following stringent affidavit processes and while ensuring protection of all customer and HSBC data through proper encryption technologies and storage. In addition, all service level agreements and contracts were reviewed and modified through a documented reconciliation process.As Collections Manager-Supervise the overall performance of daily delinquency services collection activities for assigned unit while ensuring compliance with corporate policy and state and federal regulations. Supervise the entire litigation process, from placement with our attorney network to satisfaction of judgment. Co-facilitated the overall revision of our affidavit process.

Norfolk, Virginia Area

• Developed and administer credit and collections programs• Oversaw investigation of credit risk in customers and suppliers and monitor the collection of amount due to the organization and manage the day to day activities of the collection team• Managed portfolio acquisitions for multiple product lines; profitability forecasting, pricing, reporting, loan boarding and strategy implementation• Successfully managed a staff of 30-45 collector representative including five supervisors managing back-end recovery (90-120 day) delinquency accounts• Increased recoveries from $36M to $52M• Awarded “Top Manager in Collections” honors in 1997