Service Desk Technician
CurrentHandled various tasks such as ;• Deploying a Windows image from both Windows Deployment Server and ManageDesk Management Imaging Service.• Deploying and configuring both iOS and Android devices through ManageEngine Mobile Device Management.• Configuring and deploying VOIP solutions through FusionWorks such as desk phones or through softphone lines• Resetting user account passwords through the Active User Directory Management and Microsoft Password Status.• Mapping and troubleshooting Network Attached Storages through the company domain.• Mapping, configuring and providing basic troubleshooting for printers such as Xerox AltaLink C8035.• Troubleshooting various software in Office 365 such as Outlook, Word, and Excel.• Troubleshooting and basic configuration for McAfee Drive Encryption software.• Troubleshooting issues with Windows 10 and driver issues with hardware.• Basic troubleshooting with the Cisco AnyConnect Secure Mobility ClientLearned to work and understand various systems such as ;• Active User Directory Management• ManageEngine Desktop Central and Mobile Device Management• McAfee System Encryption• FusionWorks/FusionConnect• Microsoft Office 365 Admin Center