Managed the overall operations of Silver Lyan bar to ensure an exceptional employee and guestexperience● Maintained a flawless relationship with the entire hotel team & acted as the main point of contact for the hotel leadership team● Responsible & accountable for Silver Lyan revenue & expense management● Responsible for Silver Lyan staff scheduling & payroll● Ensure the brand image is fostered & maintained within the community● Directed and participated in the functions of the Food and Beverage department to meet the daily needs of the operation● Implement effective controls of food, beverage, and labor costs● Maintained high standards of food and beverage quality, service, and marketing to maximize profits through outstanding guest experience● Responsible for recruiting a passionate and considerate team and managing the development, enthusiasm, and retention of the staff

● Operated the bar program in the capacity of the head bartender in addition to managing F&Boperations across multiple outlets● Managed team of 30 ladies and gentlemen across 4 different revenue centers including payroll,scheduling, day-to-day operations, interviewing, hiring, and training● Developed 20 cocktail menu, trained team on menu, curated liquor selection, and led 60 minute cocktail classes for guests of the hotel● Performed required tasks across each revenue center in absence of team member● Submitted detailed documentation of service failures and implemented associated solutions● Regularly joined cross departmental operations meeting to discuss and solve operation failures● Designed, implemented, and trained service team on all aspects of bar program● Held daily stand up with staff to share business goals, operational changes, and service standards● Nominated for Leader Of The Quarter for July 2022 - August 2022

● Point of contact for all bar related issues while on shift● Supervised and assisted with preparations for pre-shift before service● Executed service behind the bar and ensured all guests received highest possible level of service● Led trainings on how to constantly create engaging dealer’s choices to ensure staff● Provided service training for new hires and existing staff members● Contributed to design and layout of seasonal cocktail menu rotation

● Trained on opening staff as server● Learned all aspects of food and drink menu to ensure guest always received proper information● Promoted to bartender in less than a year due to performance as server on floor● Learned all required house cocktails and taught new drinks to team members● Maintained on-call status for several years after initial hire date