Teddy Mwangi Email and Phone Number

Test Planning and Execution: Developed and executed comprehensive test plans, including functional, regression, and integration testing.Automation Testing: Utilized Selenium WebDriver to automate test cases, improving efficiency and test coverage.LMS Testing Expertise: Experienced in testing Learning Management Systems (LMS) to ensure optimal functionality, performance, and user experience. Proficient in testing features such as course authoring, content delivery, user enrollment, and progress tracking.Technical Support and Troubleshooting: Developed and implemented effective troubleshooting strategies to resolve complex technical issues.Defect Tracking and Reporting using Jira to effectively track, report, and prioritize defects, ensuring timely resolution.Documentation and Reporting: Prepared clear and concise test reports, documenting test results, defects, and quality metrics.Cross-Functional Collaboration: Effectively collaborated with development teams, product managers, and other stakeholders to ensure high-quality product delivery.

Bug Identification and Reporting: Using Jira, identify, record, and monitor software flaws to guarantee precise reporting and issue categorization for faster solutions.

Using intelligent systems, provided technical assistance for internal and external providers, enhancing their user experience.Helped in maintaining and upgrading systems operating on specific computers at healthcare facilities as well as install software and hardware on them. I also helped with customer onboarding and instruction in how to use the system.I participated in training staff members as well as patients on how to use Smart Access, a virtual mode of medical access which improves patient experience, provide healthcare on the go, and deliver instant onboarding support to medical insurers, for increased provider transparency in healthcare administration.