Teddy Roland Email & Phone Number

Australia

Australia

Experienced in Major Events, Peril, Business As Usual (BAU), Inception and Portfolio Claims Management.Proactively responding to customer inquiries regarding insurance policy interpretation; coverage details and record keeping. Strategically processing insurance claims by collating required information from customers and stakeholders, initiating claims resolutions to finalisation, and providing claim status updates through end-to-end effective claims portfolio management.Advising complex insurance terms and conditions to customers in a clear and concise manner by reviewing building assessment reports, scope of works and specialist reports.Documenting all customer and stakeholders interactions, transactions in the company's CRM system.Handling billing inquiries, processing payments, and discussing payment plans or financial arrangements with customers and 3rd party service providersAdvising claims decisions to the insured in writing within 5 business days (as per adherence).Handling complaints and providing relevant resolutions to customers with zero escalation.Following up with customers after resolving issues to ensure satisfaction by maintaining high-quality service standards.Staying informed about new insurance products, industry trends, and regulatory changes to provide accurate information to customers.Participating in ongoing training and development to enhance product knowledge and customer service skills.Focusing on high performance by collaborating with colleagues.Participating in ongoing training and development to enhance product knowledge and customer service skills.Training new recruits on the Product Disclosure Statement(PDS), Procedures and Operating Systems and other customer service related skills.Reporting of daily and weekly performance of training schedules. Following protocols of On-boarding and offboarding new recruits. Conducting training and performance review and documentation.

Sri Lanka

A subsidiary of Card Trend Malaysia, is a fuel and fleet platform providing complete range offunctionalities for a better fleet management and loyalty program.

Sri Lanka

Swiss Hotel Management Academy is the local representative for Vocational Education and Training (VET) by Ecole Hôtelière de Lausanne Switzerland. “Skills for Sustainable Growth” was a funded project by the Swiss Agency for Development and Cooperation (SDC) for implementing the Swiss “RIESCO” program for rolling out a vocational training authority curriculum nationally.I lead the consultation process and ensured co-funding of the project adhered to the project work plan and SDC mandates. Liaising with local Government authorities and Vocational Training Authorities/local government departments and Swiss Embassy/ SDC as Project Consultant on behalf of the parent company. The documentation captured in Project Document (ProDoc), ensuring project log-frame, finance, and the risk grid and evaluation were completed.

Sri Lanka

A turnkey project undertaken to set up and operationalize a project office in Colombo, on behalf of the United States Agency for International Development (USAID) funded, Deloitte Consulting implemented, Sri Lanka Public Financial Management and Trade project.Responsible for the budget, concept, design subcontract management and coordination of all vendor to fully operationalise the USAID project office complex within the set timelines. The latter included overseeing procurement equipment, design of branding, coordinating network infrastructure and layout of the complexReview of vendor contacts, service contracts, warranty maintenance met the guidelines of USAID.Approval of vendor purchase orders, payment schedules based on the timeline and cash flow.

Sri Lanka

A Relais & Châteaux affiliated property, was listed as the most anticipated hotel openings of 2017. Property consists of 28 luxury glamping “Cocoon Suites’’ with a unique concept and design which has won many accolades and media attention for its bespoke experiences. • My role as maître d maison was to ensure high customer satisfaction is consistently maintained throughout the guest stay with curated experiences and sustainability of the business. • Represented the owners at project meetings with the architects, interior designers, contractor, and other vendors to ensure timelines were met and costs are within approved budgets. Compliance.

Sri Lanka

Core of the business was attracting small – medium scale investors to invest in the hospitality sector primarily targeting the niche luxury markets. • Assisted the board of directors in attracting small – medium scale investors to invest in the hospitality sector primarily targeting the niche luxury markets.• Look into the feasibility of projects and business proposals tabled by the investors. • Liaised with respective architectural teams to ensure cost effective, energy efficient, and environmentally friendly methodologies were adopted in conformity with the local building councils and tourism authorities for the respective projects.• Ensured survey plans, land titles were vetted prior to investments and development. • My forte lay in Brand strategy, design and concept, feasibility, procurement, and investor relations.

Sri Lanka

Ani Villas Sri Lanka – is the first bespoke boutique villa to open in Asia of the brand, Consisting of 15 Ultra luxury villas and redefining luxury travel in the country. • As the local representative of the company was responsible for liaising with banking institutions to handle financial transactions, government authorities and other statutory and regularity documentation for the hotel project and operations.• Responsible for the development and documentation of the policies and procedures for the administrations, operations and property maintenance.• Represented the owners at project meetings with the architects, project manager, contractor, and other vendors to ensure timelines were met, with required operational input and deviations (where required).• Developed curated guest experiences, high level of personalised service and guest offerings.• Developed the human resource requirements, including recruitment & selection, compensation and benefit structures and training and development plans for the property.• Implemented procedures to monitor power and energy consumption based occupancy levels to maintain operational costs. • Implemented an internal property maintenance schedule - monthly/ quarterly and annually. • Implemented plant & machinery, operational equipment service schedules with the respective vendors and service agreements and warranty service schedules.

Sri Lanka

Citrus Waskaduwa is the flagship hotel of Citrus Leisure PLC, a 5 star Resort Comprising of 150 rooms, 7 F&B Outlets and two Banqueting Facilities catering to over 600 people.

Passikudha - Sri Lanka

The Brands first venture in the country and an iconic hotel on the east coast of Sri Lanka comprising of 125 rooms, 6 F&B outlets and a conference facility of 140 people.

Sri Lanka

The Brands first game lodging facility comprising of 68 luxury chalets and villas, 3 F&B outlets set amidst the world-renowned Yala national park. Within a time frame of nine months of pre-opening the following accolades were achieved:• Travel & Tourism Award | Best Wildlife Accommodation provider 2012, awarded to Chaaya Wild, Yala.• Four Star Classifications | Chaaya Wild by the Sri Lanka Tourist Board.• Trip Advisor | Service Excellence Awards – 2012, awarded to Chaaya Wild, Yala. • SAGA | Service Commendation awarded to Chaaya Wild, Yala. • Travel Life Accreditation | Chaaya Wild, Yala • Green Globe Certification | Chaaya Wild, Yala • ISO Certification | ISO 14001, ISO 18001, ISO 22000 – LEAD ISO AUDITOR Chaaya Wild

Sri Lanka

Overall hotel management and administration | Guest services | Employee relations | Finance and budgeting | Strategic planning | Sustainability | Statutory compliance | Business unit risk evaluation | Brand Audits • Four Star Classifications | Chaaya Village by the Sri Lanka Tourist Board.• Travel Life Accreditation | Chaaya Village Habarana.• Green Globe Certification | Chaaya Village Habarana. • ISO Certification | ISO 14001, ISO 18001, ISO 22000 – LEAD ISO AUDITOR Chaaya Village, • Kouni Green Planet | Award awarded to Chaaya Village, Habarana by KOUNI Travel Limited, Switzerland.

Sri Lanka

The main objective of my presence and competencies was for a smooth transition in the areas of conceptulaization. Hence, was moved to Cinnamon Lodge for the closure of the hotel and for its next refurbishment phase which was for its five-star status. Successively, to the closure I was promoted as Manager.

Sri Lanka

Further into my promotion I was transferred to Bentota Beach in view of the property being refurbished, re-branded and re-launched as the flagship beach hotel for its new portfolio of hotels and resorts in Sri Lanka and Maldives. The main area of focus was to take a lead and spearhead the ISO audit hence finally attaining ISO Certification | ISO 14001, ISO 18001, ISO 22000.

Sri Lanka

Sri Lanka

Sri Lanka

Sri Lanka

* Involved in the discovery phase of the brand, which included identifying the brand personality, brand promise and the market segment that would be marketed, through market surveys and competitor audits.* Played a key role in developing all the brand standards, benchmarking with international hotel chains whilst preserving the distinct ‘Chaaya’ brand personality .* Conducted pre and post brand audits- for the purpose of property inspections.* Responsible for implementing brand standards, signage, room amenities and stationary which was a key factor in transforming The Village Habarana to Chaaya Village Habarana. * Responsible for the development of the Chaaya Hotels & Resorts Web Site. * Involved in the discovery phase of the brand which included the logo, colours and the overall personality of the brand & its brand promise.

Sri Lanka

I joined John Keells Resorts as a trainee assistant manager and was given an intensive departmental training schedule that paid close attention to operational analytics with an emphasis on administration in disciplines of human resources and finance. After my training I was appointed Assistant Hotel Manager/Rooms Division Manager at the newly refurbished Habarana Lodge, and all areas were focused on re-opening the property.

Sri Lanka

Began my hospitality career as a Management Trainee with an extensive schedule in Food and Beverage Operations and was subsequently appointed restaurant manager. My training curriculum also included the discipline of business development eventually a placement in sales and marketing with a focus on food and beverage and banquet sales.