Teddy Diaz Email & Phone Number

Florida, United States

Handyman service that provides overall home improvements.

Orlando, Florida, United States

Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.Communicates decisions and on-going expectations with claimants and clients.

Orlando, Florida, United States

Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.Assigns new claims to the appropriate claims handler.Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

Simpsonville, South Carolina

Provided Quality service to new acquisitions.Assisted in upgrading current services.Maintained and followed up with leads.Sales

Met and exceeded sales goals in a competitive environment.Maintained consistency with salesLearned and applied Team building and Management skills Replicated abilities onto other individuals

Orlando, Florida Area

Maintained shop regulations.Assisted in Sales and Marketing of Tattoo artist.Provided body modifications as per requested.Handled any escalations within the store and provided quality customer service.

Orlando, Florida Area

Met and exceeded sales goals in a competitive environment.Maintained consistency with salesLearned and applied Team building and Management skills Replicated abilities onto other individuals

Orlando, Florida Area

Provided quality customer service. Maintained a Certificate database and handled inbound calls assisting contractors with their background checks and drug tests.Data EntryOffered risk management services to protect the client from potential danger. Identify and resolve issues using background screenings, drug testing, training, certifications, and more.

Orlando, Florida Area

Verified that the ISO standards where being implemented and followed on a day to day basis. Maintained multiple spreadsheets.Able to assess and address customer complaints. Handled all customer elevated issues effectively to improve customer retention.Answered multiple lines by greeting, welcoming and directing them appropriately. Entered and updated data into the computer systems database/ Data Entry