• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles• Generated repeat business by developing and maintaining strong team of 20 employees devoted to customer service• Hired, trained and supervised retail team members bringing in $1.5 million in annual revenue• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance

• Processed payroll and oversaw benefits enrollment for all eligible employees• Coordinated meetings, events and other activities for department staff, managers and company director• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies

• Built and maintained positive staff relationships to promote teamwork and better serve clients• Drafted correspondence and other documents for the department head in the company's voice• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes• Developed and updated spreadsheets and databases to track, analyze, and report on performance data

• Recruited, hired, trained, scheduled and supervised team of over 50 part-time and full-time member service and youth program staff• Drove team and company profits by providing excellent customer service and developing and strengthening relationships with industry partners and potential clients• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives• Held one-on-one meetings with sales team members to identify hurdles and provided feedback on ways to improve performance and reach goals• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Responsible for implementing and sustaining a wide variety of high-activityclasses for youth ages 18 months - 12 years old• Recruit, hire, train, schedule and supervise a team of 30-35 part-time youth &family staff• Maintain association safety policies and procedures in on-site child watchcenter to ensure a safe environment is offered for families• Manage a budget of over $250,000 across all branch • family programs]• Front runner for a teen program incorporating model legislature and politics

• Primary public contact point for program and membership information,requiring extensive knowledge of CRM system• Acting manager of site during mornings, evenings, and weekends whenregular management is not typically at the branch• In charge of handling emergency situations, directing coworkers and membersuntil issues are resolved• Work directly with supervisor to ensure quality experience for members withan emphasis on retaining both new and current members

• Welcome Center Attendant: give tours to prospective members, enroll formemberships and programs• Kids Club Program Leader: daily interaction and supervision of children ages6 months - 11 years old• Youth Fitness Instructor: Leader of multiple classes of youth activity similar toa P.E. setting