Ted Mwai Email & Phone Number

Nairobi County, Kenya

Conducting training and supporting cyber drill events.Providing technical support to clients, addressing and resolving inquiries, issues, and concerns related to the CYBER RANGES platform by collaborating with cross-functional teams to diagnose and troubleshoot technical problems, ensuring prompt resolutions and effective customer support.Liaising between.

Monitoring and analyzing security events and incidents using SIEM (Security Information and Event Management) tools, ensuring timely detection and response to potential security threats.Conducting real-time analysis of security alerts, investigating and triaging incidents to determine their severity and potential impact.Collaborating with cross-functional.

Nairobi, Kenya

Collaborating closely with clients to understand their technical needs and provide effective solutions, ensuring their satisfaction and building strong client relationships.Troubleshooting complex technical issues and providing timely and accurate resolutions, contributing to high customer retention and positive feedback.Demonstrating exceptional.

Nairobi County, Kenya

Diagnosed technical issues and escalated those that needed an immediate response to management if complicated.Maintained the appropriate communication channels within intra-teams and vendors so that all stakeholders are kept informed promptly.Interfaced with the appropriate vCIO for client problems that were not resolved effectively and scheduled for.

Nairobi, Kenya

Expertly maintaining and administering organizational networks, ensuring their smooth operation and optimal performance.Implementing robust backup operations and establishing reliable processes for data protection, disaster recovery, and fail-over procedures.Developing, implementing, and monitoring a strategic and comprehensive enterprise information.

Nairobi, Kenya

Worked under the VCIO to co-ordinate IT operations across the branches.

Development of the Kiptagich Tea Estates Limited Website.