Theodore Phillips Email & Phone Number

Sacramento, CA, US

Las Vegas, Nevada, United States

• Owned the planning, research, and execution of customized travel experiences and offered advice for any unfamiliar locations.
• Trusted with critiquing and advising trainees by listening to previously made calls or by supervising them live.
• Assisted In launching of new GDS system and assisting in helping other tenured agents better understand it.

Las Vegas, Nevada, United States

• Disability and Leave Services (DLS) Trainer and Accommodations Consultant October 2022– June 2023Provided and created up-to-date training classes for new and existing Amazon DLS agents.
• Analyzed accommodation cases to give Amazon employees the safest work environment possible.
• Utilized experience and knowledge to walk employees through mock work environments to deliver the best possible results.Covid Resource Center (CRC) Trainer October 2020–October 2022Created and executed training to.
• Spearheaded the production of engaging training videos.
• Advised new employees after training.
• Evaluated the work of departmental peers to hold each other to high standards.Covid Resource Center (CRC) Agent April 2020–October 2020Provided leave of absence information to Amazon employees that have health issues.

Las Vegas, Nevada, United States

• Digital Travel Counselor May 2019–December 2019Provided excellent customer service to Premium Card members via chat.
• Proactively reported on concerns and needs and offered solutions/enhancements.
• Utilized critical thinking skills to resolve customers’ issues or concerns to win their loyalty and travel spend.
• Assisted Team Lead with creating new ways to assist fellow employers in making their job more efficient.
• Headed team meetings regarding updates, issues, and important information for the digital team.American Express Platinum Travel Consultant July 2018–May 2019Created memorable travel experiences while booking leisure.
• Advised on travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services.

Las Vegas, Nevada, United States

• Delivered a positive customer experience, increase brand loyalty, and drove sales.
• Multitasked and interacted with several applications simultaneously.
• Touched all aspects of customer service from answering billing questions to escalations of complex issues.
• Provided basic troubleshooting on a variety of products and services.
• Assisted fellow employees as a Subject Matter Expert when needed.

Portage, Indiana, United States

• Delivered patient samples from pharmacies and various medical locations to labs to be processed.
• Maintained proper exposure levels to temperature-sensitive cargo.
• Assisted Medical locations by delivering needed supplies.

Schaumburg, Illinois, United States

• Accountable for collection activity associated with an assigned portfolio of accounts.
• Accurately complete day-to-day activities to meet performance objectives set by management.
• Perform root cause analysis to resolve current and mitigate future, invoice disputes, billing issues, and deductions.

Las Vegas, Nevada, United States

• Greeted and responded to calls requesting reservations and/or bookings for rooms, restaurants, and show tickets.
• Replied to inquiries regarding casino promotions, entertainment events, and hotel rates.
• Guided customers to the best travel experience with suggestions for events and attractions of interest.