As a Customer Success Manager, I created and delivered effective marketing and publicity campaigns for major Hollywood Studios, such as Focus Features and NBC Universal. I have over 3 years of experience in this role, and I have successfully managed billing, technical support, and client relations using Zendesk, Salesforce, and other tools.Before joining Vision Media, FMG & more recently LCG... I worked at Discovery Inc for four years as a Digital Content Services Technician and a Media Services Specialist, where I performed troubleshooting, quality control, and metadata management for various US and international programming. I also have extensive experience in communications, outreach, and project management from my previous roles at the International Council of Shopping Centers and the U.S. Conference of Mayors. I have a BS in Communications and Political Science from SUNY Fredonia, and I am certified in Customer Experience, Sales, and Salesforce by LinkedIn.Proficiency with computer software and applications:• Zendesk – 3 years• Slack – 5 years• Salesforce – 3 years• Atlassian Software (Trello, Confluence, Jira IT Ticketing Software) – 3 years• MS Office (Word, Outlook, Excel, PowerPoint, Access, Drive, SharePoint, Authenticator) – 10+ years• Adobe Creative Suite (Audition, Photoshop, Premiere, Acrobat, Creative Cloud) – 10+ years• Google Office Suite (Docs, Sheets, Slides, Calendar, Meet, Chat and Drive) – 10+ years• Social Media (Facebook, Twitter, LinkedIn, Instagram, YouTube, TikTok, Threads – 10+ years• Video Connection Software (Zoom, MS Teams, Ring Central, Google Meet, Slack) – 5+ years
Listed skills include Social Media, Community Development, Public Relations, Nonprofits, and 46 others.