Ted Graves Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

- Continuing previous role while taking on additional managerial and commercial responsibilities- Created new customer onboarding methodology with training videos, reducing training and preparation time and enabling more simultaneous implementations- Created project management methodology and executing high-level project management for all North American implementations of new Operations module- Coaching team in deploying company's first multi-site implementation of Operations module

New York, Ny, Us

- Hired for and built North American Customer Success team with successive Heads of CS- Managed and coached team of CSMs and implementation managers- Handled team escalations and managed external partner relationships-Developed and maintained improved methods for product feedback to internal stakeholders

New York, Ny, Us

- Managed and ran client onboardings including full end-to-end training and complex configurations- Maintained ongoing client relationships through regular meetings, configuration updates, and bug resolution- Liaised with product team to inform direction of product roadmap based on aggregated client needs- Provided guidance and support to other Solution Engineers

Los Angeles, California, Us

- Managed survey process for collecting rider information relevant to city stakeholders- Created high-level summaries and talking points for internal stakeholder use when speaking with cities- Wrote white papers and blogposts explaining Bird’s positive impact on cities using a variety of data- Analyzed large trip and spatial datasets using SQL, Excel, and QGIS- Produced external-facing maps and dashboards demonstrating spatial patterns of user behavior

New York, Ny, Us

- Developed methodology and wrote Python code to generate passenger-focused performance metrics- Performed analyses of bus service and ridership patterns using SQL- Led validation of metrics for dissemination on public dashboard for buses

New York, Us

- Analyzed bike share user behavior with large datasets using GIS, Excel, and Python- Developed and disseminated a specification for historical bike share trip and membership data- Constructed a toolkit for bike share intercept surveys to increase data quality and lower costs- Created concise reports outlining bike share best practices on network design, pricing, and outreach- Developed and delivered guidance presentations to public and private sector stakeholders nationwide

Walnut Creek, Ca, Us

-Developed data collection/management methodologies to support new vehicle miles traveled (VMT)-based environmental impact metric -Wrote technical memoranda and built Excel-based tools for automated data analysis-Coordinated with City staff to perform and oversee travel intercept survey data collection

Managed logistics of marketing, registration, and activities for design and transportation conference.

San Francisco, California, Us

Worked on various projects, including trip analyses, analysis for Geary BRT, and outreach documentation and materials.Produced report outlining innovative project delivery methods for large-scale transportation infrastructure projects in California to support update of San Francisco Transportation Plan.

Master'S Of City Planning (Mcp), Transportation Policy And Planning

Career Discovery Certificate, Urban Planning

Bachelor Of Arts (Ba), Linguistics (Honours)